Sleep City is a locally-owned and independent mattress superstore that has been operating in Rochester since 1997. It is a family-owned and operated business known as Rochester's most respected mattress company. The owner is frequently present, providing a friendly, no-pressure, and old-school sales experience without upsell or gimmicks. The approach is to address each customer's needs earnestly, as if for friends or family. The store offers a large selection of quality mattresses. Customers report reasonable prices, a solid experience, and punctual delivery. The owner is described as very cool, patient, and great, making the process comfortable and even fun. The facility and overall experience receive high praise. While most feedback is positive, some note that follow-up on orders could be improved. Customers consistently walk away happy and recommend it as the best place to shop for a mattress.
General manager Steve at the Henrietta Store provided me with exemplary service. He analyzed my needs and did a great job recommending the best option. Steve’s friendly, personal service made for a very enjoyable experience. I plan to buy 2 more mattresses and I will definitely buy them from Steve.
May 2026
Pre-ordered our mattress & box spring, arranged a pickup date. Staff was incredibly friendly and helped load the items into our vehicle. Recommend!
June 2025
Amazing experience. The salesman was so easy to deal with. He didn't try to upsell us, brought us to the absolute perfect mattress, well within our price, for our college student. Free delivery was included and the whole sale took less than a half hour. We are thrilled!
