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February 2024 by Emma S.
Fine for printing services. Don't come here for your passport photo, instead go to the FedEx down the road. The photo I received was poorly lit, bad quality, and more expensive than FedEx. They also stated they offered services such as passport renewal and digital photos online, but did not actually offer any of these options in the store. I regret wasting my money on a photo from here.
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February 2024 by Kevin Markman
Good Staples . Helpful staff and manager to get the coupons to work. Busy copy area.
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January 2024 by M. K. Wolfer
Robbie at the print shop was AMAZING! The best customer service experience I've ever had! Dealt with my issue very quickly and politely and was kind and friendly!
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November 2023 by Jen K.
We came here for our TSA precheck interviews, and it was very easy. My husband and I scheduled back to back interviews, so we went together. There were people there ahead of us who must have been the appointment before us. It probably takes like 15 minutes. It's more getting your info than an interview. I'd definitely recommend doing it here. Plenty of parking, too.
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November 2023 by Queen Soniah
Customer service here was wonderful! We were in a bind and Robbie went above and beyond to make sure our funeral programs were completed on time. Thank you smucfor your
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September 2023 by anthony bianchi
Angle was great she was so nice and helpful.. we found everything we needed for our college student
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July 2023 by Mary D.
I went into Staples after ordering a custom digital print off Etsy needing assistance with resizing and printing the images. I was met by the nicest most patient staff member ever! Robbie was more then helpful and knew exactly what to do to get us the perfect print. While she was helping us a man came in who was having a bad day, he was rude and demanding. Robbie handled him in the most caring and respectful manner and provided him with the highest customer service possible. Employees like Robbie will make me keep coming back here!
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July 2023 by Ali Baba
Ryan from TSA PRECHECK processing department was awesome. He was very knowledgeable, friendly and accepted me before my appointment time because some people didn’t show up. He is the BEST
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June 2023 by Georgia Carli
Went to Staples in Henrietta today for a family project. It was a large project and we were having some trouble. The manager Tim patiently helped us through it. I can't say enough about him. I highly recommend this store and manager. ( Oh, and he's pretty cute too)
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June 2023 by Anthony Marzocchi
I was having trouble at the self serve printers. It wasn’t grabbing the file correctly to print from the email. Dami came over and helped. She took me over the the express ship after having the same trouble I was experiencing. She took my file from the stores email and was able to print for me with no extra charge. Great customer service! Thank you Dami!
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June 2023 by Deb
This is the nicest location I have ever been in! The employees are so beyond helpful and always willing to go the extra mile.
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April 2023 by Justin
Good selection of chairs, reasonable prices. I didn’t get the employees name but let’s just say Chair Daddy was very helpful!
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February 2023 by B B
Absolutely horrible 8 teams members on the floor having a meeting at rush hour not helping customers
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February 2023 by Lauren Wisnowski
I bought an ink cartridge online and got the wrong one. I saw online that opened ink cartridges aren’t eligible for a refund. Site didn’t say anything about store credit. I chatted with the a rep on the website who said I could exchange it for the right ink cartridge. I figured I’d go and do it in-store. The staff member just said “we can’t do returns.” That’s it. I asked for the manager. She just went back for a minute then came back saying the manager said the same thing that they can’t do exchanges. I explained to staff that it said on the Staples website that opened ink cartridges aren’t eligible for refund but asked if I could get store credit instead. But still they wouldn’t take it back. I called and chatted online with reps gave me instructions on how to return the cartridge without issues. It’s sad and frustrating that not even the manager seems aware of this and didn’t even suggest another way to exchange the cartridge. Lazy. I won’t be buying anything from here again.
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February 2023 by Julie C
Great location, robust selection of supplies, staff is friendly, shelves are nicely organized. Staff is also very friendly.
