Community Bank, N.A.
BanksHours:
20 Wildbriar Rd Suite A, Rochester NY 14623 Hours
About Community Bank, N.A.
Community Bank, N.A. receives positive feedback for its helpful and friendly staff, with Donna Brubaker being frequently praised for her efficiency, knowledge, and willingness to go above and beyond to assist customers, even when out of state. Customers appreciate the quick and effective service, such as when working with Stephanie Cascio to secure a vehicle loan, and are satisfied with the solutions provided in a timely manner. The bank staff are recognized for their professionalism and ability to resolve issues promptly, including card problems where the staff sorted out concerns within minutes. However, some customers find the bank’s hours inconvenient, closing early on Fridays and other days, and note the absence of an on-site ATM, which can be problematic given the limited hours. The location can also be hard to find, and the absence of a drive-up service was mentioned as a disadvantage. Overall, the bank is valued for its helpful staff and effective service, despite some accessibility concerns.
Most Recent Reviews
June 2022
Donna was wonderful. She helped us manage our mother’s accounts when she was ill. Compassionate and helpful.
November 2023
Everything is great, but please set up an ATM on site!
October 2023
Be nice if there was a sign indicating where the freaking bank is.
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