U-Haul Moving & Storage of West Irondequoit offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. The facility is newly built, clean, and well-maintained, providing a secure environment with lots of cameras and heating. Customers appreciate the helpful and friendly staff, especially the general manager, who is always willing to answer questions. The store is tidy and large, making it easy to access and move items using provided carts and a large elevator for upper-floor units. Many users find the rental process quick and straightforward, both when picking up and returning vehicles. The storage facility itself receives positive feedback for its security and cleanliness, with no signs of pests or damage during visits. Customers value the availability of after-hours access with a personal code, although some wish it was 24-hour. The presence of a large elevator and carts helps make storing and retrieving items easier. However, some customers note that the staff are just "fine," not exceptional, and that the facility's security system and cleanliness are its main strengths. On the downside, billing practices have caused frustration. While online sign-up and autopay are simple, customers are unaware that the monthly storage costs increase slightly each month, which they feel is not clearly communicated. This incremental increase adds up over time and has led some to question the value. Additionally, prices for shipping boxes are competitive, and staff are helpful in this regard. Overall, U-Haul provides reliable moving and storage options with friendly service, but potential customers should be aware of the billing structure and monthly price increases.
