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March 2024 by Shantele Mosley
Josie and crystal are amazing very spunky good asset to company!
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March 2024 by Ryan Hickman
Terrible place terrible company. If something goes wrong with your shipment expect little to no help from customer service. Do not bother with corporate support they actively try to lose you in an endless phone tree. Not sure other carriers are better but if you have to use UPS go to the Henrietta location.
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February 2024 by Bonnie Parker
I just had a pleasant experience with Turon. He was such a delight and much appreciated for his professionalism and kindness. Thank you, Turon for putting a smile on my face.
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February 2024 by T mack
Easy in and out quick service
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February 2024 by everett jenkins
Friendly staff
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January 2024 by Lily Forgach
Workers always very rude ; trying to make more money and not listen to the customers
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January 2024 by Bradley Fiato (CommSnake)
Came in today to make a delivery. Had a barcode that I was emailed that the worker there was to scan and then print a label for an envelope to send off paperwork for me. The worker REFUSED to scan the barcode and told me I had to email it to them (I’ve delivered many things through UPS and never once have they made me do this, they have ALWAYS scanned the barcode in my email and then printed the label). She then told me I would have to pay for them to print the label as well which was not true as the package was prepaid. Terrible customer service in general, the whole time her and her partner were sitting there acting like the line of people were just a big inconvenience to them, the guy that was there who was supposed to be taking care of this elderly lady who could barely keep her hands from shaking was instead focused on his cellphone LITERALLY PLAYING MUSIC AND SCROLLING HIS SOCIAL MEDIA while she was trying to figure out things he could have guided her through and made quicker. The girl was sucking her teeth and speaking to other customers INCLUDING myself in a condescending tone and manor. Like we were five year olds and couldn’t understand the plight that they faced accepting packages for delivery. This location is an absolute joke and it makes sense why they have a 3.9 rating on google and a 2.5 on yelp. These employees are the kind of people that think they should just get money and not actually have to put any effort in to receive it.Called corporate and they informed me, there is no good reason why they would have asked you to email them the shipping label if you had a barcode for the label in your email, they could have scanned it themselves.That’s right, I heard your smug snicker as I walked out, when I said I was calling your supervisor I didn’t mean I was calling your store. I was calling the people that actually signed your charter to do business as UPS. Enjoy your communication with your district manager about your terrible customer service.
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January 2024 by Cory Goodfriend
The mixed race lady talks and texts on her personal cell phone. Leaves the counter to talk to her man, while there’s a line out the door. She used profanity because I didn’t have the necessary information ready for her. Then kicked me out of the line.
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January 2024 by Alex James Bilodeau
Shar, Rama, and Josie are wonderful every time I need shipping service. Thank you!
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January 2024 by Ashley Gilfus
Really helpful, Josie showed me how to do my Amazon return and I was in and out!! Recommend
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January 2024 by Deborah Hanmer
Amazing customer service. Patient, helpful and efficient.
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January 2024 by Sandy
don not go there, I had 2 packages and the guy scanned the same one twice and did not scan the other one
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December 2023 by Libby
Do NOT use this store. Go to a different UPS Store location. New owners with repeated unprofessionalism and outrageous prices.
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December 2023 by Missy
I have no issue with the store or employees. I used their printing service before this and had nothing but a pleasant experience. The issue I have is now you have to rent a computer for $6 for 5 minutes and then pay again to print out whatever you need. So it went from costing me $0.40 to $6.40Nope. UPS that's ridiculous. I don't recommend using them for printing but other then that they are all nice
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December 2023 by C. Hasenauer
Worst customer service of all time. Manager is a complete rude winch. I had labels that were ready purchased and they wouldn't attach them to my packages and send them out they kicked me out of the store because I was frustrated but didn't even yell
