The UPS Store #1401in Rochester provides a wide range of services, including expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, and faxing. The locally-owned and operated store is staffed by friendly and accommodating employees, such as Gabby, Nicole, Ashley, and Char, who handle all customer needs with patience, efficiency, and professionalism. Customers have consistently praised the great service and positive attitudes of the team, making the overall experience quick, pleasant, and solution-oriented every time.
Today I was help by Jacob and he did a fantastic job with helping with the needed package and material and then explain the various shipping options Overall Great, Customer Service experience.
December 2025
Friendly employees and there was a self serve area to scan in returns, making my visit very fast and convenient.
December 2025
I was there today around 11:45am on 12/26/2025 to send a package. The store was extremely busy and the young lady who helped me today was quick and efficient. She answered multiple questions for several people and it appeared she was also training someone. Great service under pressure!!!
