Optimum, a telecommunications company, has been praised by its customers for its exceptional customer service and accommodating staff. Customers have highlighted the assistance provided by employees such as David, Marcus, and Bob, who have gone above and beyond to address their concerns. Despite long lines, the staff has demonstrated professionalism, kindness, and a willingness to assist customers with a variety of issues, from fiber optic wire replacements to remote control exchanges and even new cell phone services. Customers have expressed their gratitude for the company's transformation and the dedication of its employees, who have been described as a "true asset" to Optimum.
Eddie 2.0 just amazing service Very professional,courteous and helpful. Top notch
May 2026
I came in to speak with Eddie 2.0 and Fernando on Memorial Day. I was happy to see they were open, and had an excellent experience . They were friendly, kind, and met all of my needs in a speedy fashion . This location has excellent customer service
May 2026
Went to return a cable box no longer needed. I was surprised how nice and knowledgeable the staff especially Eddie 2.0 was. Even gave me information on who to call about an issue instead of just telling me to check the website. Excellent customer service.
