Optimum, a telecommunications company, has been praised by its customers for its exceptional customer service and accommodating staff. Customers have highlighted the assistance provided by employees such as David, Marcus, and Bob, who have gone above and beyond to address their concerns. Despite long lines, the staff has demonstrated professionalism, kindness, and a willingness to assist customers with a variety of issues, from fiber optic wire replacements to remote control exchanges and even new cell phone services. Customers have expressed their gratitude for the company's transformation and the dedication of its employees, who have been described as a "true asset" to Optimum.
staff does a great job in a tough situation, optimum isn't the best bargain, but they do offer a quality product.
March 2024
I am a T-Mobile customer, I moved 2 lines to Optimum. Whatever I was promised was not delivered, lots of promises, offers, incentives that never happened.Service is not as great.We were travelling abroad and was a nightmare.I am considering moving back to T-Mobile
October 2023
Great staff. Dropped off my cable box with great ease.
