Bluemercury offers a positive shopping experience, particularly at its Rye location. Customers appreciate the clean, well-organized store and the friendly, helpful staff. The manager, Donna, receives specific praise for her knowledge and ability to make shoppers feel comfortable. She assists customers in finding the right products, including skincare and cosmetics, ensuring a personal touch in the shopping experience. Reviewers note that the staff consistently go above and beyond in customer service, offering samples and making helpful suggestions. While some other locations, like Greenwich and Darien, have received mixed reviews due to less satisfactory service, the Rye store stands out for its inviting atmosphere and well-curated product selection. Shoppers enjoy the balance of assistance without feeling overwhelmed, allowing them to explore at their own pace. Overall, Bluemercury is recommended for those seeking quality products along with excellent customer service, especially at the Rye location where the staff's commitment to enhancing the shopping experience is evident.
Wonderful experience, clean well-organized store. Liz was super helpful and the manager, Donna, went out of her way to help my wife find the right cosmetics. 10 stars!
September 2020
Kim was so helpful and friendly! Showed me a great holiday gift set. Made my experience so positive and fun
December 2019
Excellent store. Can't remember the manager's name but wish I could to give a shout out to . Really knowledgeable staff akin to shopping in Manhattan boutique in terms of customer service and product knowledge.
