20 Van Buren Street, Saranac Lake NY 12983
“Service was lights out. Taking into account that I lived 5 hours away, Chad was able to squeeze me into his busy schedule. Chad was extremely knowledgeable and educated me on what to look for when it comes to quality sharpening. Services performed: Goalie SAM profile, sharpening, blade swap and fixed a button on pants.”
258 Broadway, Saranac Lake NY 12983
“I am reminded what good customer service feels like every time I shop here. The store is well stocked with the essentials and I am always greeted as soon as I enter. Someone is always available to help me find what I’m looking for. It’s a great store and I’m a loyal customer.”
622 Lake Flower Ave, Saranac Lake NY 12983
“As we renovate our home, there’s been no shortage of trips to Coakley. The staff has been beyond helpful and wonderful to work with. More specifically, I wanted to take the opportunity to share a situation in which Dawn REALLY came through. On a Saturday, we discovered the new carpet we had on hand wouldn’t cut it for the space we needed completed… which, wouldn’t be an issue, right? However, the space we needed completed was for our baby’s nursery, and she was due weeks from then. Dawn jumped into action, helped us secure quality material that she could get in quickly, and got us an install scheduled right away. Luckily it all worked out as it did, because 10 days after the carpet was installed we had a baby to bring home! Dawn was wonderful, pleasant, and spent a lot of time helping us get the job done. She and her colleagues are top notch, and we are so lucky to have this hardware store in our little town!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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