Home Improvements in Saratoga Springs, NY

“Home Depot is like a very large hardware store in my area for those who may not know what this place, it is filled with pretty much anything & everything that you could possibly think of. The only thing it isn't filled with is employee's which is the reason why it lost the star. I was able to find everything I needed, but it was because I had to search up and down each aisle looking through every little nook and cranny trying to find exactly what it was that I was looking for because I did not know this store. They do not have a designated person in one single spot they have people walking around all over the place and they always seem like they're too busy to help you. The store when I went in there did seem well kept, at least for a big Warehouse type of building and there was somebody going through while we were there washing the floors with a for washer which to me was kind of odd in the middle of the day which is a nice slip hazard, but if that's the way the company does their business then, to each their own. I would only ask that they would put more people into their departments, so that they would be able to get more help when people need them. I understand that this is a trying time but, even before covid-19 this was something that they struggled with. Overall though, it is a decent place to get what you need for your workplace, construction job, or home repairs at decent fair prices. So if you feel like there is something on your list that needs to get done this would be an excellent place start looking. Thank you so much for listening.”

“We just wanted to acknowledge one of the managers, Tevin. We have been remodeling a home for the past 8 months and have purchased 80% of our materials from Lowe’s. Tevin has always gone above and beyond to help in any way he can. Yesterday 4/25/26 we had the worst experience we have ever had with customer service and two employees in the garden center. They deliberately walked away from my fiance, who was on the outside of the gate waiting for the 4 fence panels he had purchased and they were called to pull (from the register in the PRO checkout). My fiance then walked back around and into the store - to which these two employees still ignored him, and refused to help. I knew something was going on, because it was taking WAY longer than it should have. I looked through the gate to see my fiance, sifting through the panels himself, when normally someone would have them pulled and ready to be set on our trailer. I ran around and back into the store, and grabbed Tevin, who immediately came out and took care of the situation. (The first two employees conveniently were MIA at this point). Tevin started grabbing panels to help Josh, apologized over and over for the inconvenience and you could truly see the embarrassment on his face for the way we were treated. The two disrespectful employees then appeared again, and decided to exchange words with us about what happened, trying to justify their complete lack of customer service. So, thank you Tevin! For knowing customer service in and out, and stepping up and in to help when customer service falls short from the other employees.”

“Purchased a Weber 315 LP gas grill today. Chris was outstanding and helped with the sale. The store manager and cashier Patty were excellent to also work with. I had tried to purchase a similar grill at Lowe’s but the supervisor was a jerk. They helped me load it in my car and the process was so easy. Thanks very much!”

“Love this home depot !!! Stopped in today BEST precut wood 2x4's for fires! Thank you so much !
*Update: burn time on treated wood is PHENOMENAL. ! Will buy again!”