The Verizon store in Saratoga Springs offers a convenient location for customers seeking the latest mobile devices, 5G home internet, or business services. Customers can visit the store or choose to place orders online, with options for free 2-day shipping, same-day delivery, or in-store pickup using express lockers. The staff is generally knowledgeable and attentive, with many praising the manager and salespeople for their helpfulness and friendly service. One customer highlighted a positive experience with a staff member who took the time to answer questions without pushy sales tactics, helping them make an informed decision. In cases of technical issues, customers appreciated quick assistance and effective support, though some experienced long wait times on the phone with Verizon support. Overall, the store is well-staffed, and the staff's dedication to customer service makes for a positive experience. The staff's willingness to listen and provide thorough assistance stands out, making the store a reliable choice for Verizon customers.
After visiting 5 Different Verizon stores we finally found help. The manager was amazing, patient and knowledgeable. He was able to fix our issues and we highly recommend!
February 2024
They treated us very well and explained to us how we could pay less and have a little more services behind them.
September 2023
Jay W was great to deal with. Getting a new phone and he explained options clearly and honestly. He went beyond by switching over all my apps and data on to the new phone. It took a long time(>2 hours) but he stuck with us through the whole thing!
