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10AM - 8PM
601 Frank Sottile Blvd, Kingston
Mobile Phones
“Went in for a charger port repair estimate, after getting a $100+tax estimate from somewhere else. He cleaned out the port for me in 5 minutes for less than $20, and was working 100%.. Excellent honest service and very friendly and professional Highly Recommended. .”
“I went into the Verizon store on Saturday to get information about adding a new line to my account. Tyana was extremely helpful, kind, genuine, and patient with me as I weighed my options. While there, I ended up upgrading my phone as well as adding a line to my account. Tyana really spent a lot of time with me and I can’t thank her enough.”
“Kieran was excellent. Professional. Helpful. Patient. Please recognize him as an excellent representative of ATT .
Thank you Kieran. Job well done.”
“Sam was EXCELLENT! TOP NOTCH!
Went out of his way for us. Professional, Very Friendly and EXCELLENT Customer Service.
We were very satisfied and would highly recommend.”
“I went to Cricket to get a new phone, and move my existing number from AT&T. Andre, regional store manager, had the patience of an absolute saint, and took very, very good care of me. I'd recommend them in a heartbeat.”
““Buying from ATT was a great experience. The staff Manny was very knowledgeable and patient with my questions. He was very helpful when I wanted to adjust my orders. Friendly and highly competent individual.Excellent…I would give this ATT store my highest recommendation!” – Mercedes”
“We have been T Mobile users for almost 2 years having switched from another one of the big providers.
As full-time residents of the Northern Catskills in NY, we had some initial concerns regarding coverage and service.
We are happy to report that there have not been any instances where we have been unable to use our phones.
Online tools related to billing and other matters are clear and easy to use.
Pricing is less than we were paying with the other provider.
We had a recent issue where one of our phones was dropped on gravel.
The phone was not damaged, but the screen protector was.
We went to the T Mobile retailer at Ulster Ave and Kings Mall Court in Kingston, NY.
The store was not overly busy, but staff was handling other customers.
We were still acknowledged and told someone would assist us after they were done with other customers.
After a short time, Farhan had completed serving other customers and asked why we were there.
We explained the situation and he was quick to respond.
He listened and understood why we were there.
There was no pressure to buy or upgrade to new technology.
He took the phone, removed the old screen protector, cleaned the device (with multiple wipes) and installed a new screen protector.
The phone looks a good as new and is now once again protected.
We had an overall positive experience and nothing but praise and thanks to share about T Mobile overall and Farhan in the Kingston store.
Jane and Joe C.”
“I don’t usually do reviews but Bryan and his team went above and beyond to get my husband and I connected to WiF calling in a very remote area. Best experience ever.”
“Had trouble using the App and was able to get an appointment the same day. I had Lucy assist us during my visit and was so pleased with her amazing customer service and expert knowledge. She did not only assist with helping me upgrade the phone I really wanted but she informed me of my military discount that I was not utilizing, got me the best deal with trading in my old phone, and help lower my monthly bill tremendously! She helped assist me with transferring my information from my old phone to the new one. During this process she informed me that the fee should have been waved after applying my military discount. Instead of just having me call at some point to possibly see if I could have this fee taken off my next billing statement, she took the initiative and called verizon customer service herself. Saving me time and any foreseeable issues I may have had. Lucy is amazing and this Kingston location is now my go to if I have any issues or plan on making any future purchases.”
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“I ALWAYS go to the Saugerties location for issues now while living in the Catskill area. This time was no different. Michael though was outstanding, above the rest. His deep tech knowledge and trust I gained from him while there made me rest assured my problem would be solved and it was. Thank you Michael!”