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February 2024 by Chris C.
what a waste! i'm in my 50's and enjoy wine so I'm familiar with many wines but went in with an open mind, willing to try the recommendations for a wine I described as "generally pleasing, the type of wine a very good restaurant might serve as its house wine" which implied that it should be versatile and not restricted to a particular palate. I bought 5 wines for $216, only one of which met that description and I'd buy again. I could go to any local spot and do as well. Sigh.
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August 2023 by Joseph Gindele
Great selection - lots to choose from at various price points. The people there are very friendly and very helpful depending on when you go. At times I’ll go there and they’ll find me a blanc de noir that tastes identical to a blanc de blanc, but at other times they don’t know the significance behind Clos du Val. Prices are a bit high - there’s a Montrachet I saw today that was $86 that I can get online for $35 and a Rose for $20 I normally can get for $10 at WTSO but overall it’s what to expect.
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July 2023 by Andrzej R.
Do not extend credit to them and only do pickup. They are failing on payments for auctions and provide poor excuses. Too bad for a shop with such an excellent tradition. Considering what happened to Sherry Lehmann they may be next.
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July 2023 by Brian W.
I ordered 2019 bordeaux futures, and was told they will be in stock in May by Alex . Here we are in mid July and my margaux 2019 still isn't in stock, which went with my other bordeaux orders. I spoke with Alex multiple times since May who said he would get back to me, but never does. when you call customer service, the wait times are outrageous, once you get them on the phone, they are rude, which leaves a poor reflection on the company. I doubt anyone at zachys cares at this point, but eventually there entire business will suffer. Sad because I always had a good experience in the past with them!
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March 2023 by Hilary D.
Far Away: Port Chester is a pretty good run from Scarsdale/Bronxville. Zachy's was booming in the late 90's thru the turn of the Century. We used to get the Zachy's Gazette, a cool read about what was happening, with salient reviews and pro ratings posted therein. Scarsdale was a homey, warm spot. Loved it. The place was packed on Saturdays when some of the actual European winemakers would pour you samples. They also had budget domestic selections from the west coast wineries that were terrific choices at reasonable prices. Now, Stew Leonard's Wine Shop is much more convenient. Hey, they don't sell wine futures, but, for everything else, you have a nice selection. Alex Javadi was kind enough to steer us into some great 2000 Bordeaux futures. Still have a full, unopened case of 2000 Carraudes de Lafite in the cellar. It was $339 + tax. Memories.....Very surprised they didn't keep us on their mailing list. The song starts off, "So far away, doesn't anybody stay in one place anymore?...." My song is, "If I ever get to Port Chester.....".
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March 2023 by Erica Cordazzo
Knowledgeable staff, large selection of wines and liquors. Bright and open store. Drove past many times not realizing the hidden gem inside.
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February 2023 by Nate H.
Zachys is an excellent wine store with a top notch selection and sales people who offer excellent customer service.When you walk into Zachys you are immediately greeted by a friendly, knowledgeable staff member, and you are given both the freedom to browse, and someone to provide you with high quality recommendations and tasting notes regarding any wine you might choose. Zachys is the perfect store for great deals on high-end wine, and a "white glove" customer service experience. I love to shop at Zachys, and their new location in Port Chester is beautiful!
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February 2023 by Craig Iannucci
Ordered a case of nice wine, and when it arrive one bottle had burst and 4 others the corks were nearly out. Zachys would not replace them despite having paid a protection fee for shipping. ORDER ELSEWHERE OR AT YOUR OWN RISK!
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January 2023 by samaya lin
Consistently THE WORST customer service at this new location. Staff attitudes are poor and management doesn’t seem to care. You can never speak with anyone on the phone and can be completely ignored in-person in-store despite being vocal and repeatedly asking for assistance. Your money is better spent elsewhere.
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January 2023 by William Malik
Best wine store in the Northeast. Vast high-quality selection, knowledgeable staff, and good prices
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December 2022 by Glenn Y.
Similar to a number of the other reviews...lousy customer service and return policy. Bought a high end Chianti Gran Selezione from them 2 of the 4 bottles were corked and reached out to them. Took 10 days to get an answer. Said it was beyond the 90 days outlined in their return policy. Who consumes all the wine they buy in 90 days, especially if you have a cellar. Every other major on line retailer I deal with would have not only responded within 48 hours but would have done something to make this right. Avoid these folks plenty of other great on line retailers around the US to buy from.
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October 2022 by Nancy Rheingold
I ordered some wine for my daughter on a Thursday, as a special surprise gift, and paid extra for overnight shipping, hoping that she would receive the wine by Saturday at the latest, so she could enjoy it over the weekend. Much to my dismay, after speaking with customer service, I was told that overnight shipping is really a lie. There's a 1-2 day processing time and consequently, the wine shipment that I had hoped to be delivered for the weekend, would arrive Monday, hopefully, but more like Tuesday. I paid extra for the overnight shipping and the only thing they would do was refund the difference between overnight and regular ground shipping. My surprise for my daughter has been totally ruined. I thought that Zachys was a much more reputable enterprise that it obviously is.
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October 2022 by Benjamin Kirschner
Beautiful new store. Impeccably designed. An incredible selection of wines that are perfectly organized and well-priced. In a nutshell, a dream wine destination. The staff were also quite friendly and knowledgeable without being intrusive. Thank you for the great experience!
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September 2022 by Ulrich Boser
Bad experience. Called in an order. They did not deliver. Had to call four times to cancel. Still trying to get my money back.
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August 2022 by claire elson
Terrible communication paid for second day delivery only to find out that Zachy processes the order in 2 days. Missed the birthday party and will not refund full amount even though it has not left the facility total scam! false advertisement!!
