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November 2023 by P D
Worst car buying experience ever. Lovely voice on the phone to schedule my planned purchase appointment who unfortunately handed me over to a sleazy salesman. Walked out after being insulted and purchased my new Ford elsewhere within the hour. On a positive note, the bathrooms are spotless!
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October 2023 by John Mendel
Customer since 2012 . Although there were some times a return visit was required, they handled every issue professionally and to my 100% satisfaction. Kelly in service department is an exceptional service advisor !Update: 9/2023Troy (Service Manager) helped me through a tough period recently. I had an unfortunate incident that caused me a great loss,. Two words you never want to hear, 'seized engine'. He was able to locate a new engine even when the factory was saying 8 months. Within a month he had the new engine installed and it was within the quoted amount. Frank was the technician who performed the replacement which had a few hiccups but all in all a clean professional job. Put your trust in these guys to do it right and within the budget. To provide even better service they supplied me with a new loaner truck for the entire time my truck was getting repaired at no extra cost. Only missed a few days of work, very fortunate.
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October 2023 by Ashley Baldwin
Very disappointed with my last service experience. I scheduled an oil change and NYS inspection for 9:30 on a Saturday morning and was going to wait at Metro for the service to be completed. My truck sat in line to be brought in to service until about 11:00. I was extremely frustrated with this, as it seemed there was no point in making an appointment if I was going to have to wait. It took approximately an hour to complete the oil change and NYS inspection, and I did not leave there until after 12. If it were not for the fact that I had a coupon and just wanted to get my inspection out of the way, I would have left after seeing my vehicle sit in line for such a long time (and having to keep my son entertained for much longer than planned). I will not be using the service department again.
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August 2023 by Jake
My wife bought a 2021 Ford EcoSport from Metro Ford a few months ago. It is a great vehicle that fits our needs and lifestyle. We love the smaller SUV that rides high and is extremely comfortable. It is really good on gas. So far, we experienced no problems whatsoever.
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August 2023 by Richard P
WORST experience dealing with finance. But the follow up call from a manager initiated by my email complaint was appreciated. Not going back.
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August 2023 by Donna Rink
These guys saved our RV trip, Mass to Nebraska, when our fuel filter malfunctioned. It happened on a Sunday so the tow truck driver dropped it off in their lot. Went to talk to them first thing Monday and it was already on the lift! Thanks guys! Your the best!
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August 2023 by Dan Knutti
Worst experience with a lemon. Returned the car, my loaner was taken away with me being told that a check would be overnighted to pay off my loan upon completion of the paperwork. A week later I am still waiting which has left me without a car since and no compensation for finding a way to and from work, and missing work to not have a car.
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August 2023 by Rabiah Muhammad
My dear sister needed a new car ASAP and Mr. Arthur J Denton gave such professionalism and excellent customer service, that we have no choice but to leave a five star review. Thanks again.
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August 2023 by Glenn Koblenzer
The folks at Metro Ford are always courteous and friendly. I know my vehicle is in good hands whenever I bring it in for service.
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August 2023 by Brian Doherty
Jay, in service was great. He kept me informed on a timely basis with everything that needed to be fixed with my car.
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July 2023 by Golfer Man
Making an appointment is very easy. Quality of work is super and done in a timely fashion.
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July 2023 by Josh Parent
This review is coming from a former dealership tech and a current dealership office manager for a different store and brand. OK so the experience my wife and I had here's was the best experience we have ever had buying a vehicle which is every couple years! Friendly easy going and laid back, not pushy at all. This is our first experience here and we will 100% go back to Metro for our future vehicle purchases for sure!!! AJ our sales guy was absolutely amazing and friendly just like every single person that we talked to was great ! I want to say a HUGE THANK YOU for the amazingly wonderful experience!!!!!!!!!
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June 2023 by Jose Hernandez
Friendly and professional staff. Metro Ford replaced the water pump and PTU on a 2008 Ford Edge. Jay Ostrander was great providing me with the progress status while the car was getting repaired.
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May 2023 by Blksheep RC
OVERPRICED vehicles combined with staff who absolutely are offensive, rude and not educated but want your hard earned money!!! Forget this place and go elsewhere!!!!! Also if you're a combat veteran or served in the military don't worry this place does not remember or care about you !!! Butttt they will give you a whole speech on B.S on why they don't give discounts to military on all vehicles but only a select few.
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April 2023 by Jason Klink (Think Realtor Klink)
One of the best vehicle purchases we’ve ever had! My wife and I stopped into Metro Ford while on a weekend trip to Albany just on a whim because we were not able to find a Ford Bronco we wanted to purchase in Syracuse. Dan was one of the most personable and knowledgeable salespersons we’ve ever had the pleasure of doing business with. JT and AJ were super helpful in completing this transaction. We highly recommend anyone look to purchase a Ford in Albany to do business with Metro Ford.