Metro Ford Sales Inc. in Schenectady, NY, is a trusted family-owned dealership known for its excellent customer service and wide selection of vehicles. Customers can find new and certified pre-owned Ford models, with the added convenience of a modern service center, full-service collision repair, and genuine Ford parts. The dealership is committed to making the car-buying process smooth and enjoyable, often going above and beyond to meet customer needs. For example, one customer appreciated a home visit to replace a defective airbag, highlighting their dedication to customer safety and convenience. Many customers travel long distances to purchase vehicles, citing the professionalism and attention to detail of the sales team. The service department is praised for helpfulness, communication, and quick turnaround times, even when repairs are scheduled with long wait times. Customers with fleet or personal vehicles consistently report high satisfaction, noting the friendly attitude and professionalism of staff members. Overall, Metro Ford is recognized for providing a positive experience, whether buying a vehicle or seeking maintenance and repairs, making it a reliable choice for drivers in the Capital Region and beyond.
Did a great job with repair. They were communicative and returned my calls. When there was an issue with the repair and I had to bring it back, they got my back to me the same day. Would go to again
August 2024
A representative of Metro Ford came to my house to replace the defective and dangerous driver airbag that was the subject of a recall. It was very much appreciated that this repair was done at my residence saving me the necessity of having to go to the dealership. An example of excellent customer service.
August 2024
Got me in quickly and got the truck back to me running great right away, excellent experience
