Pioneer - Rotterdam Branch has been trusted for over 40 years, offering friendly and efficient customer service. Staff members like Jessie Kafka and Sernetta Jackson are praised for going above and beyond to help customers. The branch is known for its clean environment and helpful tellers who assist with banking transactions quickly, even during busy times. However, there is a recurring issue with the ATM not working on Sundays, causing inconvenience for customers who need to use it. Overall, the branch provides helpful service but faces ongoing ATM problems.
Nov. 2024, Mr. S. Bacchus was very helpful to my banking needs. Always a friendly atmosphere, Pioneer on Altamont Ave. Sch'dy, very clean too. Thank you Katiuska Liaurador for assisting me to file a claim for a refund from Hike Co. I received my refund to my checking account, thanks to you.
December 2025
Great service,employees are very patient and friendly towards customers. Would recommend this bank to anyone. My grandma has been banking here for about 40 years, and now me, my dad, my mom and my brother do and we absolutely love it
June 2025
We have been banking with Pioneer for over 40 years. Customer service we received recently from Jessie Kafka was excellent she went above and beyond to help us with a problem. Thank you Jessie.
