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“Vannita was very helpful, she has always gotten everything settled for me in a timely manner, very friendly & always a pleasure to work with ! She has always taken care of me over the years, thank you as always Vannita !”
8:30AM - 4:30PM
426 State St, Schenectady
Banks
“I love pioneer bank so much. The ladies there; Claudia, Shonyae, Paj, Dawn, even the past folks have all been super sweet, supportive, personable, and kind. I try to get everyone I know to switch over because the level of customer service is top tier, quality. They make my banking so joyful and pleasant. I love my people at Pioneer, Sch’dy branch.”
10AM - 4:30PM
151 Vly Rd, Schenectady
Banks
“Heena helped me and a family member recently with a loan. She was terrific! Henna walked us through the process and was courteous and helpful in making sure we understood terms. She also was flexible with her time and efforts.”
“Latch the branch manager is great to deal with. When I have an issue or need something from the bank, I know Latch is there to help. She returns calls quickly. Latch is very professional and customer service oriented. This is not something you always see in today’s world. Latch is a huge asset to Trustco”
“Dana was the best teller. She was extremely patient and helpful as I'm an adult with autism. She never rushed me or made me feel stupid. I'm sad to hear she is no longer there.”
“Great service and friendly staff! The tellers are always helpful, quick, and make every visit easy. Highly recommend this bank for a smooth and pleasant experience.”
“My small business is dedicated to Environmental, and Social justice locally and as far as the good vibes will reach. Julia, George, and Matt Goodman have worked so hard to encourage me to in so many ways to build my business, to build my tech savvy in today’s technological world. Because of their support and more importantly, their kindness, their everyday people demeanors, I am embraced as a member of a team filled with good vibes only! Whether I bring in change (been there) or post info for my business growth, each of them wrap around me with positive thoughts and needed information. You see my friends, they too have been there. We all walk in the same shoes as our neighbors, our friends, and must move forward together if we are to succeed. The Sunmark team help me to grow my business to be a better part of my community. Each persons story,. Each challenge overcome is made easier when goals are a collaborative effort. Success is earned through hard work and good vibes surrounding us!”
“What an amazing branch of an amazing bank!
I've dealt with Mr. Ehab Hafiz there and I cannot wish for more remarkable service than I got from him! He's such a helpful person, very kind and very professional on the same time!”
“I was with Pioneer for years, had to drop them when I moved away😢 As Soon as I returned, I went to open a new account & ran into my buddy Sherlock! I have Loved Pioneer for years & Will Recommend it to Anyone ♥😉♥
I was able to connect with Francis in Rotterdam, unfortunately he is now in E. Greenbush... He is Truly an Asset ♥
Keep Up the Amazing Work You ALL do ~ especially Francis & Sherlock”
“I have been a customer since before Excelsior Credit Union merged with CapCom. I do alll my banking there. I am consistently surprised and gratified by the quality of their care and services. I recommend them without reservation.”
“Rachel and Josh were both super professional over the phone and very helpful too. Even when I got to the branch they greeted me with kindness and respect and Josh helped me open accounts with great attention to detail. If you are looking for a good experience at Chase Bank, definitely stop at this location!”
9AM - 5PM
1048 State St, Schenectady
Banks
“I am from Texas, and I was in Schenectady, New York on business. I had an outstanding experience with the customer service team. From the moment entered the branch location I was greeted professionally by Shameka Baksh, and she is the Branch Manager. She was attentive and genuinely committed to helping resolve concerns. Shameeza Baksh listened carefully, asked questions, and provided clear solutions without making me feel rushed.
What impressed me most was her patience and willingness to go above and beyond to ensure everything was handled correctly. At the end of our time, she followed up with questions to confirm that my concern had been fully resolved, which showed a true dedication to customer satisfaction.
Exceptional service like this makes a lasting impression. It’s clear that Trustco Bank values its customers and takes pride in delivering a positive experience. I truly appreciate the support and would not hesitate to recommend them to others.”
9AM - 4PM
315 State St, Schenectady
Banks
“This place is convenient efficient clean and well lit and two of my four star rating is from Diane and Camaldai they have been great they have been shining stars in my eyes
Thank you
KeyBank”
10AM - 4:30PM
1616 Broadway, Schenectady
Banks
“All of the employees are always friendly and helpful. They welcome me when I come in and acknowledge me before I walk out the door. All of the ladies are ready to help with anything I ask and do their best to answer my questions”
“I do not get all of the negative reviews regarding this bank, especially at this location. This bank and its csr's are as professional as you can be. From Mandy to Alicia to each one of the tellers. Excellent listeners as well as giving you the amount of info needed so you can decide on what you want to do. In today's world, this bank is what you should be looking for from an institution that is handling your money. Thank you for a smile coming in and confidence on my way out. ?????”
9:30AM - 4:30PM
2 Rush St, Schenectady
Banks
“In the past decade, I have set up accounts and worked with different banks from UK, Europe and US, I have to say that the Capital Bank is so far the BEST BEST BANK I ever worked with, Kyle and his colleagues are very professional, friendly, and effective. The service they provide is superb, and their security protocols make sure that your money is in the right pocket! HIGH RECOMMEND!!!”
“Bank of America is my best bank I been with for a very very long time the people that work there are the best and if you have a banking problem they are there to do the very best to help you out so I give them a double five star rating they are the best bank to do business with”
“Five stars called this bank for my routing number and a couple other inquiries after reading the previous review slandering tameka I was hesitant when the lady who took the phone greeted me as tamika but clearly the review of her was not true she helped me and went above and beyond she was very polite, really makes me mad that people slander names on the internet five stars tameka thank you so much”
“There still respecting responsible and one thing I like about them is they don’t push you into getting a checking or savings account with them they ask you what you want they ask you about your life your family and that’s one thing I love about NBT Bank and the tellers are wonderful.”
9AM - 3PM
320 State St, Schenectady
Banks
“Now, I do my banking here at trustco, since my old bank, which was first Niagara closed its doors. I like this bank alot since Key Bank, which took over first Niagara, don't use bankbooks, but Trustco Bank does. I got something from Trustco Bank to me, which will be my momento since that my account has been transfered here from First Niagara (pictured here), which is a bank that looks like a miniature house that you put money (or change) in, that has a Trustco Bank logo on top of it (the roof portion of it).”
9AM - 4PM
1766 Union St, Schenectady
Banks
“The customer service here is wonderful. Every person I have ever worked with are so warm. You never feel rushed or as just a transaction. I set up my business account 3 years ago and later liked them so much I moved my personal account from the bank I had been with for over a decade. I've never looked back.I'm always happy when Christina is there when I walk in. I hope the way M&T operates never changes.”
9AM - 4PM
251 State St, Schenectady
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“I come to the tresco bank on union street.A lot of transact business, and every single time I walk into this branch, they staff members are always very courteous and very helpful, and most especially The branch manager, I believe her name is savvy.She is excellent, always meeting my needs and always makes sure.I get exceptiinal service experience every single time .”