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“Adrian and Jermaine were amazing! As I was visiting my mother accidentally shattered her phone screen and needed repairs asap. They let us know all technical warnings before taking it in and had us in and out in less than 30 minutes. Will be recommending Wireless Hope going forward, as we have gone to other techs (Albany) who have completely messed up basic cell prompts in the past.”
“Jason was extremely helpful in resolving my issue and guided me through the process with Verizon customer support. I would highly recommend Jason to anyone in need of Verizon phones and any service issues.”
“Stefan was a great help and answered all the questions I had and assisted with the changes I needed on our bill. Will deff be looking for Stefan next time I'm in”
“Matt was incredibly knowledgeable, helpful and friendly! Top notch customer service!!! He is the type of employee that a company should cherish, reward and celebrate. Thanks Matt for everything!!”
“100/10 super helpful. Came in without really knowing what I needed other than a cheaper cell bill, staff was super helpful and got me set up and my number transferred easily.”
“Quick and professional service, my iPad feels brand new. Also, they were very friendly, and affordable price.
Highly Recommended
I also forgot to add they open late on Saturday/Sunday 10am to 9pm”
“I went to pay my bill and the kiosk wasn’t accepting cash so Eric saw me and came to my rescue! It was the day before the storm so he was attending to multiple customers at once and found time to assist me ! I’ve honestly never had a bad experience at this store so I encourage anyone who needs help to visit the Ballston Rd store”
“Jamel was amazing, he knew what he was doing very well and made sure to handle my transfer to AT&T one of my best experiences. Amazing representative for the brand, 10/10 service!”
“Verizon was charging me for a bill I should have never been charged for. I refused to pay it. I spent several hours in total trying to handle this chatting with the live reps online and with calling Verizon on the phone. They refused to help me. I finally was able to make it to this store location and spoke with Shakira the manager and told her my situation. She was able to resolve the situation for me by reducing my bill to $0. She was going back and forth on the phone with verizon and stayed an hour after closing time so that I didnt have to deal with this any longer. Thank you Shakira”
“I'd thought I cracked my screen and was having issues filing a claim online. I went in and Justin was able to fix the issue which was actually a cracked screen protector. I was taken care of and sent on my way in no time! Super friendly and fast service and a much better experience than the Altamont location.”
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“Stopped in the store as I needed a new protective glass screen on my iphone16. Logan, the store manager, was professional, polite and friendly. He carefully and quickly removed the shattered screen and replaced it with a new one. I was very pleased with the service and highly recommend.”