Seneca Falls CountryMax is a well-regarded business known for its great service and wide selection. Customers appreciate the knowledgeable and friendly staff, especially in the pet department, where employees like Josiah and Raven are praised for their helpfulness and expertise. The store offers a variety of pet supplies, including reptiles, fish, and feeders, with staff often going above and beyond to assist customers, even months after a purchase. Visitors have noted the staff's ability to teach and guide, making the shopping experience pleasant and efficient. However, the store's driveway and entrance are difficult to navigate due to numerous pot holes, which detracts from the overall experience. Customers also mention occasional difficulty finding staff, particularly in the back where crickets are kept, but generally remain satisfied with the assistance provided. Overall, Seneca Falls CountryMax is appreciated for its caring staff, quality pet care, and helpful service, making it a popular destination for pet owners in the area.
The young lady working in the aquarium area was one of the best customer service individuals I've interact with and quite some time. She truly was wonderful and made the trip very easy.
May 2026
Cashiers are always friendly. Parking lot is full of pot holes. They have plants, animals, animal food and needs available.
April 2024
Service and selection are great but that driveway and entrance are brutal with all of the pot holes. Otherwise five star.
