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August 2023 by Dawn Frutchey
My son had an emergency with his large cat, and while he was driving him from Rochester to Cornell University, the cat escaped his soft sided carrier. He had already stopped at one chain on the way, and all they had were small carriers. I called Country Max and spoke with Victoria, who was friendly and very knowledgeable. She knew exactly what I needed and offered two different options. She even went above and beyond to help out. Thank you very much, Victoria!
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August 2023 by Samantha Hansen
Over all a great store. We go there a lot for our reptile needs. Such as food etc. Sometimes trying to find help in the back where the crickets are is a little extreme but we try to be patient.
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July 2023 by Mike Thorp
Came in the other day and talked to this girl named Raven. She really helped me out looking for what I needed and to me, she really knew her stuff and with that; something should be done about this because other pet places you have to use GPS just to find a darn employee just to ask a question. I was in and out coming here. Thanks Raven you rocked
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July 2023 by Derek Palmer
Stopped in on my way home from Ithaca. Read the poor reviews thinking it couldn’t possibly be that bad specifically about the freshwater fish. The reviews are spot on. Out of all the Countrymax stores I’ve visited this one is definitely the worst. Multiple fish tanks with ich, tanks not maintained. The fish room smelled bad which is never a good sign. Save yourself the time and effort and if you want to purchase fish from country max, go to Rochester Countrymax stores (Henrietta, greece, Webster, etc)
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June 2023 by Gary Larizza
Although we have the most outdated store there is, the employees deserve a hand for their service! I wish the store would get a face-lift and turn more into some of the nicer country max stores around. Some of the stock here is old and dusty and could really use that extra little bit to make it great once again. Even the plant selection wasn't this good this year compared to previous year. Please country max do something for this store!!!
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May 2023 by Nicholas Russell
Great always fully stocked
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March 2023 by C K
It's a cute store but the state of their fish is unforgivable. Obvious fin rot and other highly contagious conditions that are a result of poor fish keeping. The animals are kept in depressing, unfit habitats.
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March 2023 by prints s di
Out of stock of all three different dog foods I went in to get. Plus, their pill pockets are considerably higher in price than Walmart.
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February 2023 by Sarah K
It's a cute store but the state of their fish is unforgivable. Obvious fin rot and other highly contagious conditions that are a result of poor fish keeping. The animals are kept in depressing, unfit habitats.
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June 2022 by Charles Hayward
Its a good store. Great pet department. Lots of variety and selection.
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March 2022 by Billy Irwin
We Love CountryMax Seneca Falls! They have a fantastic inventory of quality product lines. The pricing is affordable and where we need it to be. Their best asset is the knowledgeable staff that they maintain, many of them have been there for years and treat us like family. They are are instrumental in the success of our diverse small farm. Every time I shop there for feed and supplies it occurs to me that we couldn't do it without them and we wouldn't want to. Billy Irwin New Leaf Farm, Lodi Ny
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November 2021 by Chris Welch
Knats in coast of Maine soil. To upset to call the manager or store over this. Ridiculous
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October 2021 by Emma Shannon
Manager is pathetic. My parents bought a pet safe product and asked me to return it for them. They didn't have the reciept. I thought they bought it at country max. So I went there to return it. The manager was extremely rude and humiliated me.. instead of helping me. Tractor supply was able to look up the receipt and return the $269 dollar pet safe product. Thanks Tractor supply!! I would recommend tractor supply over country max. The staff is so helpful and friendly. Just go to Tractor supply so you don't have to have what happened to me happens to you.
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October 2021 by Garrett Cochrane
Absolutely disgusting. Dead and malnourished animals in cages. Manager and employees are lazy, unhelpful, and generally do not care about anything including the animals. Just today there was a dead Chameleon in it’s cage and when brought to an employee attention their response was “that’s not my problem”. Manager was also of no help and also did not seem to care. This place is awful, do not recommend supporting them in any way shape or form. Also the employees are terrible.
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October 2021 by Kaylie Colon
Very helpful and the people are very nice and happy!
