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June 2023 by A. M.
I was an Executor to my Friends Estate in 2013 (10yrs ago). Capital Bank sent its Annual Electronic Transfer Fund Notice to a DEAD Person. I did not want any other information than having the "DELETE" his Name OFF their System. I even offered his SS# which they still told me they can't discuss anything about a customer over the phone. It is annoying when you are in a DECEASED person condo and continue to get Mail for the 'deceased'. I don't see my request to have his name "Removed" and stop future mail from Capital One. Obvious they don't have any written instructions how to handle a small issue like mail sent to a "DECEASED" X-Customer. So I said have it your way & hung up. Not my problem after 10-yrs. ** I gave this 2-Stars only that the Employee of Capital One did their job as trained and were polite. I also writing this Review on this Bank when I read a Review someone else mentioned of the Foreign Accents the Employee's had. So I felt this must be the Bank I spoke with since there were better Banks on Yelp but with More Stars.
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May 2022 by Little Smalls
ATM kept rejecting my withdrawal even though I had full access to the account.
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April 2022 by Minorka H
It’s the first of the month and all the machines don’t have money!! Horrible!
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January 2021 by Jim C.
The worst bank ever no branches. Lines out the door the tellers and people working there are innocent. people unfairly blame them. My wife called 6 times to stop a check. Please go elsewhere. I have to drive 30 minutes each way from crab meadow. To the nearest branch. What's in your wallet.
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September 2018 by Romano M.
9/22/18 (SATURDAY) this place is so busy. Yet so few workers. This is not good..Dear capital One please increase staff to Max on Saturdays. I'm currently looking at empty teller booth plus empty cubicles. I have been waiting here 2 1/2 hours still no help because of short staff. This is not good.. my time and everyone's time is valuable. Smh
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July 2018 by Kay B.
This is the worse branch ever.. Weekend only 2 tellers really?? During the week long lines no one in management notice their busy days to increase staff mind you if you check they not hiring but clearly they are understaffed. Maybe you should hire someone with some business knowledge
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June 2016 by Lekhram R.
Been coming here for 10 years and I have to say I love everyone their, staff always helpful and have a big smile on their face!!! They always go above and beyond to help me and I'm thankful for that. Would recommend this branch to anyone
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October 2015 by Fabbiha Chowdhury
Keshia is a wonderful teller. She has such great manner in how she handles customers. Never showing any judgement with silly questions and continuing to greet us outside the bank. Someone like her makes me think there's still goodness in the world.
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August 2015 by Scott S.
Worst Capitol One bank run mostly by West Indian or Guyanese people. Been waiting here for 45+ minutes still waiting as I type. Slowest branch ever. All I want to do is open a checking account. There are 2 workers just sitting and talking. Smh