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February 2023 by Google user
Rude customer service. Receipt says 3 days exchange. I went 2 days after. They refused to exchange the piece of jewelry and accused me of wearing it. They’re overpriced and they know who they can take advantage of.
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February 2023 by Nadita Chaterpateah
Rude customer service. Receipt says 3 days exchange. I went 2 days after. They refused to exchange the piece of jewelry and accused me of wearing it. They’re overpriced and they know who they can take advantage of.
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November 2022 by Ray Sawak
Amazing service and fair pricing . I saw a chain and pendant online that I wanted to be replicated and they did it flawlessly . Best part was they did it in less than a day because I was last minute birthday shopping and they even shaved off some of the original price because the weight was a little less than expected. Definitely recommend. + The employees are gorgeous lol ?
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November 2022 by Kevin Prettypaul
Once you enter you are surrounded by a plexy barrier. I was looking for earrings that won't fall out and this is the place. Other high end establishments did not have what I was looking for. My concern was that I did not want something that would be thin and bend or fallout. I also didn't want something too big that would loos Rd inappropriate for a 4yrs girl.Excellent quality and it meets my expectations.
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October 2022 by Zana Imam
We took our daughter to get her ears pierced. Everyone was so super kind, and helpful. One of the women even gave my daughter her phone as a distraction which I thought was really nice. Definitely recommended!
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August 2022 by Sharri R.
Racist people!!! I was born in America but I've lived in my parents' country Guyana- I am Guyanese Indian and I am married to a Black Trinidadian Man and this store should be stuck down. I've lived in Queens for over 15 years and I've always passed this place on Liberty Avenue- went in there twice because of how they look at you- even by myself as a teenager then young adult. I did not want to go into this store but my 1 year old daughter needed her ears pierced and it was unavailable at other places on Liberty Avenue. My mom confirmed with them weeks prior that they would do the piercing on a 1 year old- my husband goes in by himself to confirm while my baby and I wait in the car. they told him no, she is too young. I go back with him and the baby- they start to tell me if we hold my daughter they will do it- as to say who else will hold my child then tell me a black guy came in before with his 8 yr old and had to hold her- only example was of a black guy- what was the purpose of telling us the race of the customer??? then start to stutter their words and say they didn't tell him no. it was a long exchange but at the end of the day- they were RACIST!!! not pulling the race card. I am INDIAN, my husband is BLACK! they just plain out told him no but with me it was all stories and smiles - the look of GUILT on their face- and when i told them they are RACIST! THE SHOCK ON their FACES! - Priceless. CONFRONT THEM! TEST THEM! then STUCK THEM DOWN!
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July 2022 by Kumrie Luciano
The girls were very sweet and helpful, I don't know their names. But they get me to buy jewelry ?
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April 2022 by sam
Awesome customer service.Owner will always go that extra yard to please you.
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January 2022 by Alicia Narain
My grandmother and I had such a wonderful experience they were very helpful and made us feel very comfortable with our purchase, will definitely be coming back! ?
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November 2021 by Rasheed Ally CPA MBA
Very courteous and help staff
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October 2021 by Nikash Pargoo
Went for an ear piercing fast and efficient service.Very professional individuals…
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October 2021 by Anisa Lall
Very rude, horrible service!!!
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August 2021 by Annalisa Sonilal
Went in here to repair and buy another gold chain. The one I'm repairing was a very thin rose gold necklace. Initially, the younger associate was very nice and accommodating, but once the Older one heard that it was rose hold she quickly rushed to let us know she was quite busy and wouldnt be able to help. Yet the young woman said it would take a week. Then the older woman tried to usher us out. I guess she didnt really want to repair my rose gold. So rude. I will never return or recommend anyone to this establishment.
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February 2021 by Heriberto “Eddie” Espinal
I took a sterling silver bracelet that a push pin came off and they fixed it. The only shop that could fix it, all the other shop I took it to, said no they don't have the equipment to fix it.
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December 2020 by Talia D.
I don't know what I was expecting but the lack of attitude that came from the woman that either owns or manages the store was a complete shock. She could care less about walking me through a custom project I was working on for a client. That's ok. I went two doors down and scored with a gentleman that understood what customer service is all about. This place may have all of the fancy lighting but definitely lacking in service.