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October 2023 by Ravinesh J.
Worse TD bank ever. Slowest service ever. Had me waiting over 45 minutes just to make a business deposit l. Never going to that location anymore.
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September 2023 by Google user
Horrible experience on this Branch.
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September 2023 by Joginder singh
Horrible experience on this Branch.
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August 2022 by Brian L.
These people will make you wait for 2-3 hours to tell you they can't help you until you start yelling and acting a fool Beware if you are a shy person who will just do whatever someone tells you they WILL give you the runaround and send u about your way after waiting hours just to tell you there is nothing they can do. Also they will pretend to not know how their own check in system works despite having one of their own employees in the front checking you IN absolutely disgusting people I wish I could give 0 stars
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February 2022 by Krystal A.
The absolute worst customer service I've ever experienced. I sat waiting for an agent for an hour while they gossiped, chattered, and took us customers in random order. Despite being 6 months pregnant, I sat and patiently waited for my turn. 15 mins into my paperwork , the agent (Giatree) tells me I would need to return in one week for her to complete the paperwork. When questioned as to why, she stated because her scanner was down and will be down for a week and she will just "hold onto the paperwork" until I return in a week. Is that how things are handled? If you knew you would need the scanner to perform the service I was there for, why would you not advise me of that beforehand? She was the person to check me in on the floor so she KNEW why I was there and that a scanner would be needed. She wasted my time and hers. Also, where are you "holding onto this paperwork" in a safe manner? The documents had my personal information and social on them. I highly doubt these documents are safe guarded because as I sat, she had the documents of other customers on her desk with information in plain sight. Totally not safe and compliant!
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September 2021 by Steve P.
I looked at the prior reviews, and all say the same thing. This is the absolute worst customer service at any bank I've been to. They "answered" questions before I even finished my questions. They had no idea about their own policies. The best part is the told me that the account I was trying to open required certain documents. They were wrong. We even went to the website that listed the documents. Right there in front of us were the documents it said I needed. The list was completely different than what the person told me. In fact, the document list was what I had told her. In addition, there was a document listed there that I'd never heard of before. I asked them what it was. They would not answer the question, and insisted I needed a document different than what was listed. Avoid this place like the plague. I literally have nothing good to say about it. One star is too much.
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August 2018 by Chelsey O.
This bank is absolutely the worst, from the lack of ATM machines to the customer service. Not nearly enough machines to service the people in the neighborhood as it's the only TD near by. The customer service is atrocious, never enough tellers and always a line that seems to go to the door. I waited online for about 10 mins for a service and by any bank standards that's not bad but I was next up and this man decided to skip the entire line and go over to the teller and have her change and convert money, he came out of nowhere and just ignored the 10 people waiting! The teller didn't say anything nor did the floor staff. This is basically Liberty's TD bank in a nutshell.
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June 2018 by Zar K.
I came in here for a new debit card and despite this being a Thursday, the line was extremely long and after finally getting to the one teller, I was told the machine isn't working for a new debit card and there's nothing they can do. Seriously? You couldn't tell me this while I did a long wait in the line ? Very rude and unprofessional staff! Considering changing banks because of this to be honest. This isn't the first time they've been unhelpful to assist in a similar matter. It's time for a new bank. Thanks for always being unreliable and unhelpful TD, you've just lost a customer! Also, another reviewer mentioned they need to take a break after each customer and that's 100% correct!
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March 2018 by lily b.
Avoid Avoid Avoid The atm machine on the right side of the lobby decided to keep part of my cash deposit today. And then, when that wasn't enough, decided to keep my debit card too. To make matters worse, the bank just locked their doors and were unwilling to provide any type of support, even when there were still workers and clients inside. Banging on the doors. Nothing. Only after opening the doors to let people out was I able to speak to someone, but only through those locked glass doors again. No one came out to examine the machine. All they said was "call and file a complaint". Call what number? I don't have my card. It's in your atm machine. Your machine has no number. Finally, after more people left, someone else finally and grudgingly told me they don't have the keys for the atm. And I would need to file a claim for my lost money. She passed me a customer service card with a 888 number through a crack in between those locked doors. At least offer to cancel my card and issue me a new one! I know you just closed 10 minutes ago, but show some compassion and customer service!
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November 2017 by Radames Sanchez
Very nice people but Service so slow it's sad. My beard grew waiting.
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October 2017 by Moon C.
Went here to deposit my check, it was a Saturday and the bank was closed so I used the ATM. There weren't any pens to use to sign my check, so I asked the guard if he can give a pen. He passed it under the door, I used it, and forgot to hand it back to him. He started banging and yelling from inside the bank to return the pen. That's not the problem, he had the only attitude and was so unprofessional acting like a crazy person over a pen. I don't go to this TD bank for the unprofessionalism in the first place, other TD banks treat you better. Another place to give Liberty Avenue it's bad rep.
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September 2017 by Will P.
The worst customer service. Unprofessional, felt like they didn't want to help, they were dismissive.. from the employees to the bank manager. I've been to other tds and this 1 is by far the worst. I hate the fact that this is the closest 1 to my house smh
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August 2017 by Damian S.
Avoid at all cost. I scheduled an appointment 1.5 weeks in advance to close on a loan. I showed up early ready to complete the process and to my surprise the staff was completely unaware of the appointment. The staff showed no interest in trying to find out what has to be done but rather relied "today is busy and you will have to wait." I responded "I made an appointment in advance and waiting defeats the purpose of an appointment. " The staff clearly had no interest in what I had to say so we agreed that I will show up @ 1 PM to complete the process. I learned my lesson and called in advance to check if the person was ready for me and this is where the experience got even worst. The staff explained that they had power issues and cannot download the required documents. This was complete bull. You were able to open the branch, log into your system but you cannot download a few PDFs? This is by far the worst banking experience I've ever had. Do yourself a favor and pick another branch. I chose this branch because it was close to my home....what a mistake. My business is delayed as all the docs and disclosures are now invalid as the closing date passed. ## Update ## Eventually concluded by business by the Rockaway Blvd location. What a different in customer service vs the Liberty Ave branch.
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April 2017 by Shane R.
Always ALWAS long lines with one teller and atm's are always full so you can't deposit cash into the atm. This branch is the worst.
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February 2017 by Danish S.
This bank provides you the slowest customer services. They took more than 8 hours in 2 days to set up my pin and to access my card. Due to high volume of customers, representatives are stressed with work load and often miss the small details. If you want to go in this branch, make sure you do in your free day.
