“I love this store! The fabric is beautiful, they have a large supply of cricut materials, a good paint and canvas selection and even carry stained glass! It's one stop shopping for crafters!”
“This shop is great. I asked for a super specific book, was told to wait a sec, and voila: there it was. Bought an omnibus for way off cover price even though it was for a series that became a tv show. Back issues everywhere. Definitely worth a visit or two.”
“The store itself has a wide variety of products that are organized in a very aesthetically pleasing display.
However, I was most impressed with the service. I attempted to use a gift card that ended up having issues. Natalie, the cashier assisting me, held my items without judgement as I called the company outside.
When I came back in with the unfortunate news that the card was unusable and I could only buy some of what I originally intended, Natalie offered to put whatever I couldn’t buy back on the shelves and gave me privacy while I sorted through my items.
What could have been a very uncomfortable and embarrassing situation turned into a reminder of why Michael’s is my favorite craft store. Natalie is a shining example of excellent customer service.
Definitely visit and patronize this location!”
“Nice place and nice selection, cool people. My only gripe is that I've been here a couple times before closing time, like today, 20 mins till 5, to pick up an item i had reserved, to find lights off and closed.”
“If you like different styles and good customer service stop in and see for yourself what they have to offer... I'm a sneaker head who lives in western NY and I drive to the ROC just to get shoes from this place...”
“Had the RC parts I needed. Cool place to look around. They have lots of cool stuff to check out. Parts cost the same as online but no shipping fee and obviously you get them the same day so that's a huge plus imo. The lady is very knowledgable, don't let her looks fool ya, she knows her stuff.”