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March 2024 by Richard Williams
Its crowded but the lady was really fast and professional. I have no complaints
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December 2023 by Shed Parker
The women@the windows have really NASTY attitudes. They hate repeating themselves twice. I've even seen them snap at the elderly. Its seems like they're all dating the manager. Very unprofessional, impatient, & disrespectful.I’m back to edit my review. I must say, things have really turned around at this USPS. I guess our reviews helped. They have really stepped their game up these past few years. Went from 1 star to 4 stars w/me. Keep up the great work ladies!!
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December 2023 by John Sheckler
You have had my package for days and have not updated the site to let us know that it was there. Please please please find someone who can do their job at your location. I would give you a zero if it was available.
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December 2023 by Ladybird
Horrible. The carrier admitted to signing my package for a high priced item and no one is reimbursing me!! Be very careful w it’s your packages and the carriers here !! And no one cares or will help you get the money back !!!
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August 2023 by Ashley Jean-Charles
If I could give this post office ZERO stars, I absolutely would. Between the horrible attitudes & lack of patience behind the counter, someone cutting open my packages and putting an empty envelope in my mailbox, flat out losing packages and the day-to-day change of policies (designated lines one day the one line the next AFTER YOU’VE WAITED BY THE SIGNS THEY SCOLD YOU ABOUT ON PREVIOUS VISITS) they have completely failed our neighborhood. I have very little expectations of a post office but this location is absolutely TERRIBLE. I absolutely HATE this post office and I hate that it’s my local office. I get better service at the DMV. One star is extremely generous… RUN THE OTHER WAY!
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August 2023 by Taelor Pittman
My name is Taélor Pittman. I don’t know if anyone from the Springfield USPS actually reads it but to the girl that helped me with the glasses and the headscarf at window one, you are an angel. You were so helpful and understanding with me, and you have no idea how deeply I appreciate you today. You are a saint and keep doing your best and being your bed self
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August 2023 by Todd Taylor
The absolute worse. Always crowded with only 1 window open. No air conditioning. The leadership in this Post Office should be ashamed of themselves.
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August 2023 by Cherishme Day
They never delivered our package to our address on 08/01/2023! Yet tgey claimed they delivered it! How incompetent is this post office that you can’t deliver simple mail?!!
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June 2023 by Delanou Junior Grand Pierre
Hi I am Junior GRAND PIERRE, I bought a solar regulator on Aliexpress on this name: jacques Genicia GEROME, which should be delivered to this address: Ebac 1049, 3170 Airman's Dr. Forte pierce, Florida, united state, 34946. however the package was not delivered, after contacting the carrier service, it told me that the package has an agent for this address: SPRINGFIELD GARDENS, NY 11413 therefore how can you send it to me please
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June 2023 by Carol Smith-Ellis
It's very sad that I live 4 blocks from this post office and I don't go there. The attitude of the clerks are terrible. I asked a question and it seemed like I was bothering them. I wanted to purchase stamps they said they didn't have change for a $20. How sad is that!
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May 2023 by Josianne Hart
This review is for ONE clerk in particular. I have been coming to this post office for years and the customer service has always been of a lack luster experience; BUT they have a new clerk who started a few months ago who is ABSOLUTELY OUTSTANDING!!! Clerk 83, I believe her name is Tiana or Kiana. My God she is the epitome of a world class customer service professional. From her assisting me, to watching her assist other customers has been such a breath of fresh air. She goes above and beyond to help you with whatever you need and answers any questions you have in such a clear and concise manner. That girl is super-efficient and resourceful, and patient. Every single person in that post office can use a lesson from her, from the other clerks to management. She is what the post office needs!
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May 2023 by Sabrina Mompoint
EVERYONE KNOWS who needs to GO from this place. It is completely unacceptable that this person still works at this location. ABSOLUTELY no regard for the fact that this neighborhood DESERVES basic customer service.
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March 2023 by Kelly McAllister
I just got back from this post office and it was incredibly busy! The line was almost out the door and there was only consistently 2 clerks (one clerk would run in and out). Not the best wait experience.However, the professionalism that I witnessed from the clerks, especially clerk 29 throughout that chaos was outstanding. Through customers literally yelling, getting attitudes and constantly sucking their teeth due to the wait, clerk 29 maintained her composure and helped me with my messy packages. She didn't chide me for coming up unprepared - she was genuinely helpful. I really appreciate that.
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March 2023 by Kino Jack
I'm a business owner that held a P.O. box at this branch for ten years. I was alerted after they closed my P.O. Box account and changed the locks that they are holding my mail. I visited the branch and requested an explanation of the events, alternatively I was serviced by the station's supervisor who could not give me a logical explanation, instead the NYPD was involved claiming that, I was, and I quote "Disgruntled" by the station's supervisor. My fellow customers please be aware of this station as the administration has changed, and they will escalate things to benefit their version, when, and if they have to recant the events to the authorities!
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February 2023 by Morgan Stuart
0 stars. This is the absolute worst experience I’ve ever had at a post office. The workers are rude and uninformed. This place should seriously be closed down. Would not recommend if you don’t want to spend hours waiting for any kind of service.
