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November 2025 by Anna Theodoropoulos
I am writing this review to provide heartfelt and positive feedback on two employees that work at Store #R152 in Staten Island, NY. I visited the store with an issue related to trade-in. Abiha Haider and Carl Power were the associates that I worked with.
I wanted to take the time to write this review as a form of gratitude. They were absolutely wonderful to work with! They were kind, patient, and understanding and took the time to work with me and provide a resolution. They not only made my day, but my holiday season! Throughout the whole process they assured me that they would find a way to help and had such a warm and positive attitude that put me at ease!
Normally, I try to perform transactions online, but after this interaction I will be performing any future transaction in store and specifically with these two associates! They are a tremendous asset to this company and I truly hope that some time is taken to acknowledge the hard working and wonderful people that they are!
Abiha and Carl, I wish you both a wonderful holiday season from the bottom of my heart and a New Year filled with health, happiness and prosperity for each of you and your families! Thank you again!
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November 2025 by Sudeep Lama
Worst experience ever in an apple store. Can management check on their employees at this location and see if they know what service means? First, Erickson the asian guy with glasses mentioned that I needed to set up just one appointment for my wife and I to get our earpods checked. Sure, waited an hour to be told by Mike the white bald technician guy that I can only get one device checked per appointment. I mentioned that his associate told us we would both get served but Mike was pretty rude about it, no apologies and just said welp I am not gonna help both of you just one of you and had a deal with it attitude. So they wanted me to wait another hour for my wife lol even when their staff gave us the wrong instruction.
After at least getting one of my earpods checked, Mike he told me I had to come back in a week at the same location to pick up a new order. I asked if it could be shipped or picked up at a new location, he was pretty apathetic, didn’t offer any other alternatives, instead had a whatever not my problem attitude.
Could someone not have been like hey we can get your earpods checked but we don’t have any in stock and you will need to come back in a week regardless and the wait time is an hour at least. I could have not waited an hour for nothing you know. Mentioned this to Erickson and he was like well have a great day. The fake niceness instead of trying to provide alternatives or ways to help us. Definitely never coming back to this store. Mike specially needs some training on how to talk to customers, if you don’t like a customer facing role maybe you shouldn’t work in one you know.
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November 2025 by tim david
I had such a great experience at the Apple Store in the American Dream Mall! A huge thank you to Alex and Eros for their incredible patience and professionalism. I came in to purchase and set up a new iPhone, and as someone switching over from Android, I had a lot to learn. Both Alex and Eros took the time to walk me through everything, answering all my questions with kindness and enthusiasm.
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October 2025 by Alicia Brown
Horrible customer service this is the second time I have gone to this store and the service is horrible, why doesn't a high end product come with better service. After spending hundreds of dollars on a phone ther is nothing like having a kid with a mullet tell you to go away. Horrible.
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October 2025 by Fahad Ahmad
Ryan was awesome to deal with
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September 2025 by Ebone Harris
Poor customer service they have so many workers but all they do is walking around the store doing absolutely nothing i have a 11:40am appointment and was not seen until 30 minutes later i hate coming to the apple store they need to be more organize🤦🏿♀️🤦🏿♀️
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September 2025 by Who Wah
Employees sucks
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September 2025 by Balvin dasavage
Takes 10 years to get help around this place . Chairs are uncomfortable
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September 2025 by Willie Wu
Different treatment, the staff who handle the customer line outside the door will patiently explain to white people, but will not say a word to other races and are rude. My first experience with racial disparity at an Apple Store
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September 2025 by Kedussan Ojeemo
Horrible service honestly wish I can record this what’s going on
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September 2025 by Aaron Bethel
I was just there to reset an old iPad. The wait wasn't too bad, and the girl named Ruth had outstanding customer service.
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September 2025 by Steve Leyland
If Apple has no problems why is this place always packed with dummies trying to get something fixed? Buy a Samsung and be ahead 5 years....
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July 2025 by janet yang
Very disappointed with the service at this Apple Store. The staff was unfriendly and clearly just wanted to leave since it was close to closing time. I tried to buy a Mac with a student discount and provided proof, but was told high school students don’t qualify and was told to “just buy it online.” But the online store doesn’t require that proof at all. Same company, different rules? In the end, I had to order it online and wait until the next day to pick it up. Poor service like this really ruins the Apple experience.
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July 2025 by Oliver Fernandez
Not a friendly place.
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July 2025 by FRNZ JMNZ
Excellent service!
