Apple Staten Island is a well-regarded Apple store located in Staten Island, New York. The store has a large and busy layout, with a generally polite and knowledgeable staff that provides good customer service.
Customers have praised specific employees, such as Abiha Haider, Carl Power, Ruth, and Sam, for their outstanding assistance and patience in resolving issues and providing technical support. These employees are described as kind, understanding, and helpful, going the extra mile to ensure customer satisfaction.
However, some customers have reported experiencing racial discrimination, with the staff treating white customers differently than those of other races. This is an area that the store may need to address to ensure equitable treatment for all customers.
Overall, Apple Staten Island appears to be a reliable and competent Apple store, with a mix of positive and negative experiences reported by customers. The store's strengths lie in its knowledgeable and customer-focused staff, while the reported issues of racial bias need to be addressed.
Good location in staten island, quiet and comfortable store. The staff were very friendly and helpful, and the service was excellent. Overall, a great experience!
September 2026
Nice apple spot with good selection of products. While some workers there need to be better trained in customer courtesy and basic social skills, if not basic social and emotional intelligence in general, Elijah and Garett were awesome, really helpful, informed, and respectful.
August 2026
The techs here were attentive and were able to get me in for a walk-in reservation within the hour. The tech who helped me was Tristan. He was knowledgeable and explained everything well so that I didn’t have any questions or concerns. He fixed my Apple issue within thirty minutes. Now my phone works like new!
