Citi has received mixed reviews regarding its customer service. Some customers express disappointment with the phone service, describing it as difficult to understand and unprofessional, leading to frustration and longer resolution times. A preference for in-branch assistance was noted, where customers reported more understanding and professional service. In contrast, many clients highlighted exceptional experiences at local branches. Staff members like Frank and Mrs. Yanelsa A Bautista-Buck were frequently praised for their efficiency, professionalism, and attentiveness. Frank was commended for his prompt handling of urgent wire transfers, which provided clients with confidence during critical situations. Similarly, Mrs. Bautista-Buck was recognized for her thoroughness and ability to make customers feel comfortable, going above and beyond to meet their needs. Her dedication to providing excellent service and personal attention to each customer was particularly noted, contributing to a positive banking experience. Overall, while some aspects of Citi's phone service may need improvement, the in-branch experiences have left many customers feeling valued and satisfied.
Cathy Sarkis is a hard-working, conscientious, young lady, who has always been there for the Walsh family. she is very knowledgeable, caring, and very friendly. She is a great asset to Citibank.
October 2025
Cathy Sarkis is amazing! She always takes the time to clearly explain everything and makes you feel genuinely welcome at the branch. She goes above and beyond - calling to remind you about promotions and helping guide you through any questions with patience and kindness. Truly the best banking experience thanks to her!
June 2025
Came to the branch for a promotion deal and grateful for the clear and detailed explanations of the rules and expectations related to the accounts by Cathy S. Brilliant young professional and very happy with her and her service.
