CVS is a busy store that often has many customers, leading to long waits at the register and in the aisles. Despite the crowds, the store is generally clean and well-stocked. Staff members are friendly and attentive; some employees, like Naomi and Aaron, are especially praised for their kindness and helpfulness. Customers appreciate the professionalism and patience shown by pharmacy staff such as Ricky and Chris, who efficiently assist with questions and services. While greetings from staff can vary, overall, the store provides good service and a welcoming environment. The store could benefit from having more employees to better handle busy times. Overall, CVS is a place where attentive employees and cleanliness make for a positive shopping experience.
Giving 5 stars to Jess at the front checkout counter for being helpful and nice ive included the lady manager if im its Jody and to pharmacy checkout named Ziabna, salena to Jennifer, Mohamad n krisna all deserves the 5 Stars ive given them !good job guys at Richmond store!
June 2026
I love shopping at this CVS in Heartland Village because the staff are amazing. They are professional, friendly, attentive, knowledgeable, competent, compassionate, and supportive.
February 2026
The staff was completely courteous. Went out of his way to find what I was looking for
