Municipal Credit Union (MCU) has been dedicated to serving its members since 1916, providing accessible financial solutions to New York City employees. Reviews highlight the exceptional customer service and support offered by the staff at various locations. Members appreciate the assistance they receive, particularly for auto loans. David, a representative at the SI New Dorp location, is noted for making the loan process straightforward and for being helpful on the phone when members face challenges at dealerships. At the Hylan Blvd location, James is commended for his knowledge and follow-up service regarding debit card issues, ensuring customer satisfaction. Similarly, David Lacagnina receives praise for his honesty, patience, and professionalism during the auto loan process, going so far as to suggest waiting for better options. Austin Isaac is also recognized for his courteous demeanor and thorough understanding of products, addressing all member concerns with care. Overall, MCU is characterized by its friendly and professional staff, making it a trusted choice for financial services.
I recommend James to everyone. He is the heart and soul of this branch. I absolutely love him. Team James for life! Thank you, MCU.
February 2026
I was at MCU ON HYLAN BLVD STATEN ISLAND. THERE WAS ONLY ONE STAFF MEMBER AVAILABLE FOR SIT DOWN ASSISTANCE. JAMES PUCCUI.HE COULD NOT HAVE BEEN MORE HELPFUL AND KNOWLEDGEABLE. ON A SCALE OF 1THRU 10 I GIVE JAMES A 15.
January 2026
My experience with David Lacagnina was the best. He made the auto refinance process simple and easy to understand. I would not hesitate to work with him in the future.
