Rack Room Shoes is a gem of a store described as huge with a lot of selection, where one can get lost. It is neat, clean, nicely organized, and the colors are vibrant. They carry popular brands at decent prices and have BOGO sales quite often, like buy one get a second pair half off. Many find what they need, from comfortable Skechers for work to boots. Customer service experiences vary. Some note the sales reps are always courteous and that the manager is very friendly and helpful. Customer service is great, with staff described as very kind and understanding. However, other experiences mention unfriendly staff who were not courteous, suggesting staff attitude could be better. A note on online orders advises customers to read the fine print before purchasing, as return shipping must be paid for by the customer.
