Richmond Tile & Bath is a business known for its helpful and knowledgeable staff, excellent customer service, and wide selection of tiles and bathroom fixtures. Customers appreciate the staff’s professionalism and willingness to go above and beyond to meet their needs. One customer shared a story about a bathroom sink leak caused by an old, broken hose. After being told by multiple plumbers that the sink couldn't be fixed and that a new vanity was needed, they visited Richmond Tile, where the owner, Anthony, was very helpful. Although he didn’t have the parts needed, Anthony directed the customer to a plumber who had spare parts, enabling the sink to be fixed within half an hour. Anthony also ordered spare hoses for future use, demonstrating genuine care and extra effort. Another customer praised the staff for their attentive service, even for small repairs, making them feel like they were getting a full remodel. The quality of work was highly praised, with mentions of beautiful tile installations and recommendations for expert tile installers. Additionally, Richmond Tile’s commitment to customer satisfaction was highlighted through their handling of warranty issues. When fixtures needed replacements, staff member Ms. Mililli efficiently contacted the manufacturer on behalf of the customer, ensuring a smooth warranty process. Overall, Richmond Tile & Bath is recognized for its professionalism, customer-focused approach, and reliable service.
Staff was very helpful and knowledgeable. I was only doing a small repair but they treated me like I was doing a full remodel. Would recommend!
August 2021
The showroom was neat and organized with many choices of tiles and fixtures. Mr. A. Vanario was knowledgable and patient about suggestions. The delivery process was punctual and accurate. Richmond’s tiles has been the only tile store to go for me or my family. Wishing you more prosperous and successful business, Anthony!
August 2021
Hands down the best place for all your tile needs! Staff is very friendly and knowledgeable, they make you feel at ease to ask any questions. Their beautiful showroom has so many high end options to fit all budgets. I would strongly recommend them, our floors came out beautiful.
