-
October 2024 by Inna Renko
I am a costumer of this store for 40 years . The selection of tiles they have is wonderful.
Today when I came to the store I got a sales person who was irritated from the beginning of our conversation. I told him he should not work with me if he doesn’t have patience. He left me without any apology. I live in a custom made house of 7.500 sq foot and I needed a large purchase but that guy was disgusting.He told me if I want Hermes I need to pay. I came to a tile store. The worst service I ever got.
-
October 2024 by Marguerite Bergin
I had a leak in my bathroom sink. Turns out I had a broken hose in my bathroom vanity. It 25 years old. Had 2 different plumbers come & tell me it can't be fixed... Buy a new vanity. After going to 15 or so vanity/tile stores between staten island & new jersey, i find out no one makes eggshell vanities anymore. I finally went to the tile store where I bought the sink 25 years ago. I met the owner Anthony. He didn't have what I needed but he turned me on to a plumber who happened to know what I needed & happened to have spare parts in his truck. Within 1/2 hour my sink was fixed. Anthony called the next day to see how it went. He then ordered 2 spare hoses so i'd have them if I ever needed them. He went above & beyond. He could have tried to sell me a new vanity and he didn't. Bravo Anthony. I appreciate your help. Thank you.
-
August 2024 by D. Christine
Disrespectful and take advantage of elderly! I would NO LONGER Recommend Richmond Tile!
-
September 2023 by Rob S.
Staff was very helpful and knowledgeable. I was only doing a small repair but they treated me like I was doing a full remodel. Would recommend!
-
February 2023 by joe Carone
Just want to say the service was super. Anthony was spot on what we were looking for. Total professionalism!! The job and tiles came out so beautiful!! He even recommended a super tile guy Victorio that did a spectacular install. I Highly recommend this place for many many different styles of tile and bathroom needs and service.We couldn't have been happier with the choice and the job. Thank you to the staff of Anthony, Edwin, Victorio and the warehouse people of Richmond Tile for a super experience.
-
May 2022 by Jarne C
I purchased my whirlpool bath and fixtures from Richmond Tile under five years ago. The bathroom fixtures came with a lifetime warranty, but sometimes just getting a company to honor that warranty is extremely difficult. Not so with Richmond Tile though. When some of my fixtures had their finish chipped or rubbed off, I called Richmond immediately. I spoke to Ms. Mililli who was not even my original salesperson, yet she found my records (which definitely was a plus) and called the manufacturer on my behalf to obtain replacements. Many times when your money is spent these salespeople forget you. Not so with Richmond Tile. Ms Mililli made several calls and sent emails on my behalf. As a result of her tenacity, I was able to receive fixture replacements. For this reason I highly recommend Richmond Tile and of course, Ms. Miilli.
-
March 2022 by Sarah G.
Anthony Vanario scammed me, selling a fake item and refusing to refund after it was clear he misrepresented the goods. Definitely wish I would have known he did this before doing business with this company!
-
January 2022 by jacquelyn desiderio
Terrible customer service. I walked in with my mother to shop for tile and the two unfriendly workers just stared at us as if we were disturbing their morning. No one greeted us or offered to help us while we walked around the store. They just kept staring at us. We went up to the showroom and it was pitch black, no one was around to turn the lights on. Bad experience, would not return.
-
November 2021 by Joseph Kennedy
Called today to see if they had shower heads and bathroom faucets. Asked if they had a late night during the week, he replied no. Asked if they were open on Saturdays I got hung up on.
-
November 2021 by chris croner
Great selection of tile , great customer service
-
October 2021 by J GC
Rose at Richmond Tile is an experienced designer who gives you all the guidance and time you need to explore the many options the store offers. Rose is personable, knowledgeable and genuinely wants you to be happy with your selections. Throughout our remodel, Rose responded quickly to our many questions and patiently allowed us to explore our personal taste. We highly recommend Rose. She is our go-to designer for any remodel in our future.We visited many other tile stores before we decided on Richmond, we found none compared to their selection and pricing. The rest of the staff are also a cut above. Anthony the owner, is very knowledgeable and eager to assist. Edwin at the front desk is always courteous, pleasant, professional and helpful. Richmond Tile is definitely a team effort!
-
September 2021 by Barbara Jaccarino
The bright elegant showroom , devoid of clutter, immediately sends the message that good energy abounds here, and this initial feeling was confirmed when we were greeted by Sales Manager, Rose. Her expert knowledge of Richmond's products , as well as her own fine taste and innate people skills enabled us to furnish our entire bathroom in one visit. The array of options would have been overwhelming , but Rose narrowed the field by taking into consideration our personal design aesthetic and budget, offering pros and cons along the way. We never felt pressured; in fact, Rose encouraged us to take our time and make sure we loved every choice. A variety of design styles can be accommodated here, great for me because I'm a little bit traditional/ a lot contemporary. I highly recommend Richmond Tile and Rose.
-
August 2021 by Tsaiwen Jau
The showroom was neat and organized with many choices of tiles and fixtures. Mr. A. Vanario was knowledgable and patient about suggestions. The delivery process was punctual and accurate. Richmond’s tiles has been the only tile store to go for me or my family. Wishing you more prosperous and successful business, Anthony!
-
August 2021 by Christi Cotugno
Hands down the best place for all your tile needs! Staff is very friendly and knowledgeable, they make you feel at ease to ask any questions. Their beautiful showroom has so many high end options to fit all budgets. I would strongly recommend them, our floors came out beautiful.
-
August 2021 by Phyllis Fortunato
Staff are so helpful and Rose is just amazing. We completed a kitchen and 2 bathrooms. Wouldn’t go anywhere else!
