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December 2021 by Missy A.
Terrible service, I think toddlers would do a better job. Makes you want to change banks... but aren't they all just as bad?
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February 2021 by Elaine K.
THE WORST CUSTOMER SERVICE EVER! This branch is terrible with customer service! When I first opened the account last year (during the beginning of the pandemic) the people were much nicer or at least they KNEW how to talk to their customers... the last couple of times I've been there their customer service has gone down. Especially the teller at the end far left, she is obnoxious, she will mock you and whether I was right or wrong...YOU SHOULD KNOW HOW TO TALK TO A CUSTOMER, not laugh in their face while your standing there... and whisper to another employee about you while you're still right there! I was trying to explain to her a situation that occurred quite a few times last year and that the man that had opened my joint account with my husband had done as a courtesy for us a few times, maybe he allowed or overrode a policy...whatever the case, the employee there at the time did that for us, and she sat there mocking me saying that man did not exist in that branch, that I must be confused where I was ... and the tone she used was almost like a sarcastic teenage girl, like my 13 year old daughter would use on me! It's inexcusable and all the while I'm trying to explain who this man was as she's rolling her eyes and laughing to her co-workers like I'm crazy... what kind of customer service training does Wells Fargo provide? It's A JOKE! I've never been treated like this!. I plan on pulling my accounts from here, Wells Fargo used to be an upstanding bank in my book, but this branch is the complete opposite, i travel from exit 7 on the 135 to Ext 14 every time I need to go to the bank, that's how much I LIKED Wells Fargo and how much it WAS worth it to me... it's NOT anymore, this branch has made my outlook on this banks name go way down. I will be moving my accounts INDEFINITELY ... if ur looking for a quality branch with excellent customer service, this is not the place BY FAR! I WOULD GIVE THEM NEGATIVE STARS IF I COULD!! Take your business elsewhere.... trust me, save yourself the aggravation! Find a bank that employs professionals.
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June 2020 by Iss P.
Branches are about 30-40 miles apart. Ronkonkoma, Huntington Unable to access my account in person Unless I drive way out my way. More branches needed in the area. Seriously. Commit or get the fuck out.
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April 2019 by Debbie B.
I went to wells Fargo to get a home equity line of credit and we dealt with Anthony C. Pflucker who referred us to a loan processor. Unfortunately we were not approved but the loan processor said that we could contact Anthony C. Pflucker to discuss other options. Upon speaking to him, he made it very clear that he had no interest in helping my husband and I. He was such a disappointment. He told us that we had no options and he wouldn't even discuss anything with me. We went to another bank after my awful phone conversation with Anthony C. Pflucker and we were approved for a loan and the representative was so caring and told us the options that they offer. Wells Fargo lost our business becsuse Anthony C. Pflucker did not do the job he should have.
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November 2017 by Joel H.
Like most banks, I do not think that you'll find anything special here. So... How do you rate a bank? This branch is located on a main road with an easy in and out. It's simple to park since there is a really big parking lot for the bank and stores in this strip mall. You walk into a big bright branch with plenty of light. I found the team to be extremely friendly with plenty of hellos and smiles. The deposit only took a couple of seconds and the teller helping me was nice enough to photo copy the check for me. Kudos to Wells Fargo for making the banking experience easy an enjoyable.