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February 2025 by Tara
Customer service is lacking. I entered the store on a Saturday afternoon. Two workers were standing at the customer service desk doing nothing and I don’t think there were any customers in the store. I told them what I was looking for. Instead of walking me through the showroom to the specific area, one woman told me where to go. When I found something I was interested in I told her I needed two. Inventory showed one was in the warehouse and the other was on the floor. As I was asking about the return policy I was told the warehouse was closed so I couldn’t get that one that day. The floor model was not returnable because of the work involved to take it down and reinstall it in the showroom. Did they not want to sell anything that day since it was in the closed warehouse?? Needless to say I took my business elsewhere, got the help I needed and purchased two fixtures.
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February 2024 by Jonathan Chung
I had a (really) old bulb blow out on me last week. I took the bulb to Home Depot and they did not have a replacement. I found Edward Joy Electric by accident on my way home, decided to stop by, and was delighted to see that they had the exact bulb I needed in stock. The guys at the electric counter were professional and got what I needed quickly.I called again today for another rare bulb that blew out, and the customer service was pretty mediocre. I tried to explain that I would be okay with alternatives if they didn't have exactly what I needed as long as the bulb fit the socket, especially since a lot of old sockets seem to be retrofitted with LED these days. I was shut down immediately and it was clear that they hadn't even searched their system.So overall with my two experiences with Edward Joy in the past two days, I would say it's pretty meh. It's a small business which is great to support, and I appreciate their selection. I feel that their customer service over the phone could use some work, which is a shame since I would imagine it's one of their biggest advantages against big box stores like Home Depot and Lowe's. Maybe just stop by in person if you want to buy here.
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December 2023 by Sanela Šero
Rude customer service and not very helpful when asking them questions.
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November 2023 by Cindy Hastings
My husband and I went looking for a ceiling fan for our new room. Bernice showed us many options . She was very knowledgeable and when I described what I wanted she took me right to it! During my time there people came in periodically and let me tell you, Bernice acknowledged everyone of them in the utmost friendliness way! This place is so fortunate to have an employee like her!
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July 2023 by Brandon Finton
Worked with Billy and another very helpful man and woman to select lights for our entryway and kitchen. They were extremely knowledgeable, friendly, and helped us select matching fixtures. We had questions on a particular fixture that they didn't know the answer to but Billy said he would followup after the weekend with the manufacturer to get the details. He called me early afternoon with the answer to our questions.The quality of the lights are definetly superior to "the big box stores" or online stores. Much better materials and WAY easier to hang/install.The selection was huge and we struggled to decide among many competing options and found ourselves wanting to replace every light in the house.We will definetly be back in the future! I wish we had found them years ago.
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July 2023 by Patricia commisso
I just stopped in to look around. What a great welcome. Beautiful showroom. Many unique fixtures. Ron was real helpful and friendly he represents the company well.Bernice is sweet. I will return and recommend them for sure.
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February 2023 by Paula C.
This store has a beautiful showroom and we bought our light for a bathroom remodel in November. We also bought 6 new lightbulbs that they suggested as they were on sale. In February, when the remodel was finally done, we put the light up and it looked great, however 6 of the bulbs didn't match the color of the other 2 that were already in the light. We tried to bring back and exchange 6 light bulbs. They said their system wouldn't even allow them to go back as far as November. They wouldn't do anything for us. The bulbs hadn't even been out of the boxes! Glad our issue wasn't more expensive than bulbs, but won't return because of the customer service.
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January 2023 by John S.
Before going to this store, I read some reviews. Most reviews complained of poor customer service. I went anyway. so I pulled into a very spacious parking lot that was empty. I walked in and there was an employee sitting behind the counter looking at a catalog. she welcomed me. that would be last last kind tone she shared. I explained what I needed and she immediately acted like my presence was unwanted. she was nasty with her tone of voice and body language. I knew I had encountered the very employee that had been mentioned in other Yelp reviews. I advised of this discovery and she responded with "have a nice day!" so to the owner/ manager of this business, enjoy the empty parking lot, i don't foresee it filling up anytime soon.
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December 2022 by ACC Chair
Never let's me down. Can do Always...
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September 2022 by Moe Almak
Went to return a chandelier back which it had 15 days left to return . He told me the computer is down and to leave my phone number and he will call me back. Two days later no call so I decided to call back and he than told me the same thing that's when I knew he was brushing me off,nothing was wrong with chandelier it was all in the box brand new .they never call back nor did he even have the intention to call back, if there was something wrong with the return or didnt want to return for whatever abvious reason he should have said so to began with.
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September 2022 by Twiggy Holmes
Remodeling our home this summer and have found the most beautiful lights at Edward Joy! The selection is amazing! Customer service is helpful and very knowledgeable!
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June 2022 by Breanna Ryan
Huge selection of light fixtures and whatever they don't have in their showroom they can order for you!
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June 2022 by Juan Levante Nicholson
This business has extensive products. It has everything from light bulbs to lighting fixtures two lamps.
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June 2022 by Chris Cook
Great selection. Helpful and courteous staff
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June 2022 by Lisa Chelenza-Severson
Super helpful with a great selection!
