Firestone Complete Auto Care in Syracuse, NY has a strong reputation for reliable and friendly auto care services. Customers appreciate how the staff, especially Dan and Dom, go out of their way to help, whether it's getting a tire replaced quickly or assisting with finding a replacement from another store. The team is known for getting customers in promptly, often before scheduled appointments, and completing services like oil changes, tire rotations, and repairs efficiently—often within just a couple of hours. Many reviews highlight the positive attitude of the staff, their helpfulness, and the reassurance they provide during vehicle issues, even when customers are upset or worried about their cars. The shop handles everything from standard maintenance to more complex repairs, such as engine work and muffler replacements. While the service quality is highly rated, some customers noted that the restroom could be cleaner. Overall, Firestone Complete Auto Care offers dependable, affordable auto solutions and strives to keep customers satisfied and back on the road quickly.
I have only been to this place routinely a few times. The service was fine, extremely friendly, maybe a reflection of why it is so busy even with making appointments. They exactly addressed the issue of the vehicle with very few questions, and always seemed willing to answer any questions I had about the service.
May 2024
Dom was great and took care of my service needs. Thank you.
January 2024
Everyone was so helpful and nice. From telling me a good time to come drop off my car.
