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September 2022 by Allie F.
I'm 39 weeks pregnant and Icouldn't even fit the shoes I purchased online passed my toes. I went in looking for store credit or a refund and I was turned away in such a rude manor at the regular journeys store and when I came in to journeys Kidz, 7036, Haley apologized for my experience at the other journeys and helped me and was so friendly! Thank you so much! I really appreciated all of your help! Will definitely be back to buy shoes and glow socks for my new daughter :)
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November 2020 by Gail LaVenture Beacham
Sadly it’s now closed. The same deals are still at Boscov’s Optical in New Hartford though.
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October 2020 by Lee Judkins
Great closing sales 70% off
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October 2020 by Chris Palmatier
Sad Penny's is closing. Great sale and selection for now. We'll miss Penny's.
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October 2020 by Jackie Greene
This is the store where I shop to get kids clothes and the bathroom,bedding,curtains they have have good quality products love it.
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October 2020 by Kim Ranieri
Going out of business in a slow painful death of an old line department store that temporarily lost its way, but to late to recover! There are a ton of good deals!
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September 2020 by Nathan Bartley
Wouldn’t exchange clothes that were the wrong size with the receipt after they took out their changing rooms so customer service means nothing to you
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September 2020 by David Hamilton
Store closing. I found some great deals on so much stuff. Get it while it last.
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July 2020 by Michael Victorious
Sadly, the JCPenney at Destiny USA is closing. I hope the other locations are able to stay afloat. JCPenney is my all time favorite store.
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July 2020 by william fourcoy
No dressing rooms open all sales final no returns I wasn't going to risk buying somthing and it fitting weird.
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July 2020 by Gloria Amponsah
I visited JC Penney due to their store closing sale which promised 30 to 50 percent off marked items. My son picked up a pair of shorts, and when we went to checkout, they were excessively priced---$42 for a pair of shorts I could buy in Walmart for $12. When I asked the cashiers for the receipt and a refund, they called the manager, who refused to give me a refund even though we still were at the counter and never left the store. She wouldn't even let me exchange the items. Please avoid if you don't want to get ripped off.
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July 2020 by katherine henson
Need to go check out the JC Penney store in Syracuse NY Destiny USA Mall! Entire store is 30% to 50% off right now.
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March 2020 by Gage McGill
This was my first and only bad experience at a JCPenney. This issue was resolved in the end, but the manager on duty, who mind you was not wearing a name tag, was incredibly rude about it. I did manage to get my sport coat at the advertised price and it fits perfectly, but the manager was very rude.
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March 2020 by Barry Cates
Jewelry department was awesome. Peridot set was perfect and proved for savings.
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March 2020 by Jeremiah Bergan
Good store BUT DO NOT LIKE LOCATION.