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November 2023 by Cory Mack
Cindy in EWR was amazing! Easy and efficient to work with, even with my incompetince of the agreement she took care of me. Highly recommend
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November 2023 by David Fenocchi
Easy as always to rent a vehicle from National. Received a better vehicle than reserved which is typical. Car was almost brand new and clean, would highly recommend.
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October 2023 by Joyce Garcia
I love their Emerald Club and that I can choose any car available. Great customer service in every location I have been at and truly appreciate how they value me as a client.
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September 2023 by Rene Moya
Great service at the SYR Airport! Only reason I’m giving it 4stars is because there is no Emerald Isle and you have to go to the counter. Otherwise service was great.The first car they gave unfortunately had a nasty weed smell, which by the way they should charge an extra $1000-$2000 at the very least to whom ever smokes that nasty stuff in the rental, however they were very understanding and switched my vehicle right away.
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September 2023 by Deborah Sagert
I have rented from National for 30 years…. Though other car rental companies occasionally offer cheaper rates- the service and vehicle choices with National have always trumped a little lower rate. The Emerald Aisle at National provides convenience unmatched by any of the car rental competition!
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September 2023 by Holly
Honestly, National is the best. I’ve rented with a handful of rental companies though work travel, and National is all I’ll go with. Always great service! Clean cars and quick service, and particularly in Syracuse, best customer service.
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September 2023 by Vancarlus Tennison
Clean fresh whips with Apple and Android car play. I loved the hybrid vehicle because of its gas saving features. Good looking out I'll be renting from you guys again. Thanks keep up the good work.
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August 2023 by Paul Saunders
I am a long-time frequent renter from National for both my business and personal use.The person that checked me in at the Syracuse, NY airport was very friendly and helpful. However, the car was filthy inside and out with a lot of dried mud and dust. I did not have time to go back and wait in line for an alternate. I had to use the windshield washers just to get that clean enough to drive safely. I advised the person at check-in and when he looked he agreed that it was a mess. He said management would contact me. They did not and did not respond to the voice mail I left for the manager the next day. Based on a few earlier rentals, this cleanliness standard seems to be the norm at that location.
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August 2023 by Therese Potter
My trip got cancelled so last minute I had to add my son to get a car, the experience was actually VERY smooth! I added him and he was able to rent it. We did have an issue with the reps telling us they couldn't run the credit card and now that the trip is over they used the wrong credit card instead of the one given to them when the vehicle was rented, so I need to work that out, otherwise Emerald isle is cool and National makes it easy!
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August 2023 by Stephanie Price
The service people on-site were professional, efficient, and kind. The car was clean and ran well. My husband had transferred four of his free days to my account which never rnded up getting transferred... BUT I was so pleased with the on-site service I would stay loyal to National.
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August 2023 by Lael Beckwith
Fairly smooth experience, but the Syracuse location is a bit unique. We could still choose the car, but had to do so based on descriptions at the desk.
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August 2023 by Dr. Adam S. Holzberg
To not allow you to return a car rented from National at an Enterprise desk from an Enterprise lot to an Enterprise desk at a surrounding airport in order to get a different flight is ridiculous! They are one company. They interchange desks, cars and employees but I can’t rerun the car to anybody other than National? You can never get a live person at any office.
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July 2023 by Jaraan Little
My rental experience with National Rental has been exceptional. Out of all the rental companies available, National will remain my 1st choice. National Rocks!
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June 2023 by Mike Spartan
Every time I've used the National service here at Syracuse airport, they have always provided excellent customer service.The only issue, I wish the company had ability to pick higher end vehicles as a preference to your profile being an executive emerald member.***Overall awesome service.
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June 2023 by Stephanie Cusato
Other than the signage that was small and unnoticeable. I found the service amazing. From start to finish I was greeted with smiles and offered the best service. I even received an upgrade for my trip. I would highly recommend this team.