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“I found a large nail in my tire, and my husband immediately recommended taking my car to Mavis. I'm so glad I did! They were professional, friendly, and had me in and out quickly. The whole process was easy and stress-free. I highly recommend them.”
“I’ve used Syracuse Auto Works several times, and overall my experience has been positive. Their biggest strengths are that they diagnose problems carefully, get repairs done relatively quickly, and actually solve the problem.
They also try to accommodate customers when there is an urgent situation. When your car suddenly breaks down and you depend on it every day, being able to get it diagnosed and repaired without waiting several weeks is very important.
I especially appreciated an experience earlier this month. I brought my car in for work involving the rear brake caliper, and while working on it, they noticed looseness in the rear wheel bearing and brought it to my attention before it could develop into a more serious safety problem. I appreciate a shop that pays attention to potential problems beyond just the specific repair requested.
Most recently, my Prius suddenly broke down with a “Check Hybrid System” warning. They diagnosed the problem as a failed throttle body along with a weak 12V battery and completed the repairs quickly. I also appreciate that they installed a Beck/Arnley replacement throttle body, which is a reputable aftermarket brand, and the car is now running normally again.
One small suggestion for improvement: I had asked about the brand of the replacement throttle body before the repair. The manager later told me in person that it was Beck/Arnley, which I appreciate.
However, it would have been even better if the brand and part number had been included on the invoice, or if the shop had saved the parts box or provided a photo of the new part/packaging for my records.
The main downside is price. Syracuse Auto Works is not inexpensive, and some parts and labor charges can be on the higher side compared with other independent repair shops. On the other hand, in my experience they are
responsive, thorough, and capable of getting the problem fixed, especially when the repair is urgent.
Overall, I consider Syracuse Auto Works a reliable and efficient repair shop with good diagnostic ability and customer service. They may cost somewhat more, but they have been able to solve my problems and have made an effort to accommodate me when I needed repairs quickly.”
“Best staff in the world. Truly caring and they really do go the extra mile to make sure your vechicle is ready for the road. Super knowledgeable staff and they know what they are doing. If I could id give them 6 stars”
“I got an oil change today on my 2020 Tacoma.
Gabriel was the manager and he was so awesome! He helped me get all my cars info up to date he also helped his co workers with all their questions and Made sure they were doing everything correctly! He definitely knew his stuff and had the customers best interest in mind. Great shop”
“These were LITERALLY the best lubricants I've ever used. While I was lubricated I felt superior! Their product holds true to their name. 5/10 would recommend to a friend. (It would only let me rate 5/10 stars, don't know why). Superior Lubricants is a company you can trust!”
“Wow, did these guys ever save us. We were passing through town, halfway to our New England destination and went through a bad storm, which fried some of our car's components. We rolled up to Big 4 about thirty minutes before closing, and thankfully, they took our car in. They were calm, helpful and reassuring... Answering our many questions as they worked through the diagnostics. They definitely went the extra mile for us out-of-towners, to get our car working ASAP and to make the whole thing as painless as possible. We dealt mostly with Joel, Fred and Sam and they were all amazing!”
“I had a great experience getting my car inspected here. Tim went above and beyond to help me out when I was in a tight spot with my schedule. He was very friendly and the service was timely. If you need honest work done, go see Tim! Definitely a 5-star experience!”
“Stopped by for a full synthetic oil change. I get coupons regularly from Valvoline and love the ease and speed of the oil changes. The staff are always friendly and professional!”
“The staff is always top notch! Personal, professional, friendly. I see different people every time here and yet they are consistently great. This time it was Jay. Great experience!”
“Very good overall. The owner is always there and is very pleasant and knowledgeable.
This is a mom and pop shop and not a chain. They care, treat people with respect, and do great work. Thank you.”
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“Carlos and his team were awesome! He was courteous and knowledgeable. He took the time to explain things and gave us the best service. My car and I appreciate such fine care! 🔧”