Tom's Performance Automotive is a family-owned business in the Central New York area known for reliable auto service. Reviews describe the owner as a nice, respectful, and honest guy who is friendly and professional. The staff is knowledgeable and they actually care about their customers, often helping people out even when booked. The business is praised for fair and reasonable prices. They stick to their cost estimates, do not charge for extras or overcharge, and look for opportunities to save customers money. They get the job done quickly and efficiently. Some feedback notes the labor rate, while acknowledging it is the store's price. Customer service is highlighted as top-notch. They provide detailed information about the work, call with estimates before proceeding, and understand working with a budget. Communication is a strong point. A minor critique mentions that explaining the desire for an aftermarket part can sometimes be difficult, but this is noted as the only flaw. Customers report high satisfaction, recommending the shop for services including steering, suspension, and transmission repair for both new and used vehicles.
Good service. Good pricing. Good communication. Quality work. Quality turnaround. Knowledgeable & Friendly. (it's hard finding people you can trust especially in today's world but Toms performance has been great all around and welcoming)
May 2025
They have amazing customer service and are 100% honest. I have been a customer for 28 years and I won't ever go anywhere else!
January 2025
Charges a more than fair labor rate and completes the work by the time promised. Chris is a nice person to boot.
