Tom's Performance Automotive is a family-owned business in the Central New York area known for reliable auto service. Reviews describe the owner as a nice, respectful, and honest guy who is friendly and professional. The staff is knowledgeable and they actually care about their customers, often helping people out even when booked. The business is praised for fair and reasonable prices. They stick to their cost estimates, do not charge for extras or overcharge, and look for opportunities to save customers money. They get the job done quickly and efficiently. Some feedback notes the labor rate, while acknowledging it is the store's price. Customer service is highlighted as top-notch. They provide detailed information about the work, call with estimates before proceeding, and understand working with a budget. Communication is a strong point. A minor critique mentions that explaining the desire for an aftermarket part can sometimes be difficult, but this is noted as the only flaw. Customers report high satisfaction, recommending the shop for services including steering, suspension, and transmission repair for both new and used vehicles.
Had an older truck and needed brakes back they found fixed it. Didn't take an arm or a leg, so overall happy customer
May 2026
People who are very professional and very polite I highly recommend this place
April 2026
Have helped both myself and my daughter's vehicles on multiple occasions. These people are the real deal and they are very fair with their pricing and do not try to oversell you on anything. Thank you guys so much for all your work.
