Truck Rental in Syracuse, NY

“The vehicle's driver side door was not sealed well, there was a lot of air flow and outside noise heard within the cab each trip.
The service at the location for pick-up and drop-off was fantastic. The staff were friendly and fast, it was super convenient.”

“Tammy (Owner), and Dominique as agents for this location made my move a seamless, easy experience. I am so impressed with how well operated the Erie Boulevard, Syracuse location is. It’s like watching a well oiled service operation before one’s eyes, a well managed and beautifully run business. It’s obvious a lot of effort goes into serving customers so seamlessly and with such care to efficiency in customer service and quality of the services and products offered. I was checked in in no time and Tammy on my second visit and rental and Dominique on my first visit and rental—both within a week’s time—were welcoming and professional, and made me feel like I was special, like family or a special customer. The people in front of me were treated the same way. And they operate under such an extraordinarily effective business model, everything works like clockwork. Check in and reservations or special needs are accommodated at an excellent pace and with obvious care, empathy , and compassion. The professionalism they show at this location is matched by the quality and condition of the equipment they provide and goods and supplies they sell. I recommend this location highly and without any reservation. It is a wonderful place to do business with and is a great face and model for U-Haul Regional and National. Richard S. Risman, Law Professor and New York Attorney. 2/17/24”

“Incredible experience. Easy pickup, the truck was clean and gassed up. The gentlemen that I worked with was very kind. The truck drove well. Finally, my drop off was also extremely easy. I’ll be using this location over any other because it was done well here, plain and simple. Thank you for a great experience.”

“Rented trailer. Received trailer. Returned trailer. More or less smooth sailing. Five stars…

Rented trailer again. Easy going customer service. I’d guess the poor reviews listed here were probably related to the individual posting.

It’s also true the trailer I got was not the one ordered. They gave me a rental pretty similar. 4x8 vs 5x9. I’ll happily take the extra space and the weight/size penalty was insignificant. This is U-Haul and things are in constant flux.

It appears there are new owners/managers from several years ago.”