U-Haul Moving & Storage of Midtown Syracuse on Erie Boulevard offers a full range of moving services, including truck rentals and self-storage. The location is frequently described as very efficient and well-operated, with a process that works like clockwork. Customers report being checked in quickly with no lengthy processes during both pick-up and drop-off. The staff receives consistent praise for being super helpful, informative, welcoming, professional, kind, and friendly. They are noted for providing seamless service with obvious care, empathy, and compassion, making customers feel special. The quality and condition of the rental equipment and goods sold are also commended. However, the storage building itself is described as old and not secured properly, with potential issues with pests. Access is limited to one shared elevator, which can cause delays. A significant security incident was reported where a vehicle left overnight on the property was stolen, prompting advice not to leave vehicles there. Despite this, the staff showed understanding in a related situation. The location is highly recommended by many for its effective business model and excellent customer service.
