U-Haul Moving & Storage of Midtown Syracuse on Erie Boulevard offers a full range of moving services, including truck rentals and self-storage. The location is frequently described as very efficient and well-operated, with a process that works like clockwork. Customers report being checked in quickly with no lengthy processes during both pick-up and drop-off. The staff receives consistent praise for being super helpful, informative, welcoming, professional, kind, and friendly. They are noted for providing seamless service with obvious care, empathy, and compassion, making customers feel special. The quality and condition of the rental equipment and goods sold are also commended. However, the storage building itself is described as old and not secured properly, with potential issues with pests. Access is limited to one shared elevator, which can cause delays. A significant security incident was reported where a vehicle left overnight on the property was stolen, prompting advice not to leave vehicles there. Despite this, the staff showed understanding in a related situation. The location is highly recommended by many for its effective business model and excellent customer service.
Absolutely terrific. Their system was down all day and they used a backup system to get me my van. It took extra time but it was well worth it. Thank you guys so much!!!!
January 2026
Everything was seamless from pick up, to drop off. No issues with equipment or check in/check out.
January 2026
It was so much more easier to rent a Uhaul truck than I thought. And the help was so helpful too!
