Public Storage in Tonawanda offers convenient and affordable storage solutions. Reserving a unit is free with no commitment, and customers can use the online eRental option to skip the counter and go straight to their unit. The staff is praised for their excellent customer service, with employees like Mike and Keagan helping customers retrieve gate passwords, update accounts, and have a smooth rental process. The facilities are clean and spacious, with various unit sizes to choose from. Customers appreciate the proximity to the highway and the reasonable rates, including the 2nd month free promotion. Overall, Public Storage provides a positive storage experience with friendly staff and well-maintained premises.
I would Mike 10 stars if I could. I so appreciate the way he serves us as customers. Thank you!
August 2025
Very happy with this location. Used the storage space to summer store for college students at UB from May-Sept. Clean, accessible, and the management (Especially Mike) have been very helpful throughout.
August 2025
Best staff ever! Mike was not only able to help me retrieve my gate password, but he helped me to update and optimize my account, costing less money per month. The facilities are excellent, with different size units to choose from as well. I'd give more than five stars if I could.
