-
January 2024 by John Lakis
Very helpful
-
January 2024 by Devin Ormin
I’d give zero stars if I could. To be talked down to on the phone and belittled as a paying customer. Worst customer service I’ve ever received. Ending my lease and never looking back.
-
December 2023 by Tia Jones
if i could give -100 I would I ordered over a month ago which I understand new product takes longer I get it, but then they keep calling me to spend more money there when I still have not got the first items I ordered wayy over a month ago? then they tell you oh let me find out for you I will call you to give an update, and they never call you back!!!!!!!!!! Then you call a week later and they tell you WE DONT NOT HAVE TO CALL YOU???? IN A RUDE MANNER??!! YEA I would say very unprofessional, ESPECIALLY WHEN THE LADY LAST WEEK SAID SHE WOULD CALL MOST LIKELY THE SAME PERSON!! Very poor customer service.. I prolly go a little over board by calling the lady 1 name, but come on people I been waiting 1 and a half months for my purchase. Also was n told 3 weeks ago that we would have it by the 21st???? Then you call again and they put on hold, they hang up and act like you were disconnected, and SO THE SAME THING AGAIN when you call back!!! NEVER AGAIN I AM ALSO CANCELLING MY ORDER!!!! I also filed complaint with corp. and attorney general!!! I have had enough of not being treated properly or of a "valued customer"
-
July 2023 by Paul Boettner
Fun, friendly managers and a knowledgeable staff.
-
June 2023 by Jason Proffitt
No communication at all! Today is my delivery day I set 2 weeks ago and I get a message today telling me my beds did not arrive, now I'm trying to call as they requested and no one at this location can answer the phone! I have called consecutively 10x and it just rings. Calling RAC and doing business with them moving forward because these people at this location lack customer service skills. If I could give negative stars I would, I had to wait a whole month to have a couch delivered from this location so my experiences have been poor with this store.
-
May 2023 by Thomas Butterfield
They just delivered a refrigerator next door and ripped the power off my house and left not telling anyone. When they saw me pulling into my driveway they took off. Not something a reputable company would do. When I called Aaron's told me that I had to fix it. Your company is irresponsible and criminal.I will be in touch with whomever is in charge of this. I will call everyone including The Better Business Bureau, congressman and the owners of Aaron's. Do nodo business with these scam artist.
-
April 2023 by Barbara Dellheim
You know the people here are OK. I don't like the fact that they call you and message you and text you and email you the day of your due date to pay your bill and the. Furniture is made so cheap like literally you could have it a month and it looks like you had it for years. I have exchanged my furniture probably 4 or 5 times because of the same reason. You sit on it for a couple of weeks. The cushions are flat. It looks like it's all worn not recommend anybody to go to the errands for anything cause. It's just well I can't say anything don't go here for furniture that's for sure
-
April 2023 by Christie G.
Awful human beings and I hate everyone there. Harassing us, scaring my kids, pounding on my doors and windows. Just terrible terrible people. The worst of the worst
-
October 2022 by Geraldine Maynard
Ive always rented from Aarons in troy. I think the people r nice n things r ok with the delivery people. My problem is i got a tv from them that acted up days later. Im not sure if it was heat or where they stored it but i took it off my stand n put it up no one touched it then they say it was impact points which wasnt true n now i still gotta pay for the thing when i cant use it. The so called cracks were inside the tv screen not outside. It cant be impact cracks its gotta be something else as i said it was a heat wave n i think that had something to do with it. Otherwise i find Aarons a good place. I just wish even for impact they had some way to deal with those kinds of problem's. Im very low income n it seems unresonable to have to pay for something i cant use n have to throw away.
-
June 2022 by M
Carrie and Mary Ellen are awesome. Great women to do business with. Give them a chance they are willing to do anything to help you!
-
February 2022 by Darwin Hernandez
This is not a review about Aaron's as a business model. This is a review about the people working in this particular location. Everyone in here is polite. They greet all customers with a smile even when people have an agenda when coming in. Keep up the good work ladies.
-
June 2021 by Jason
It has always been a pleasure to but from any Aaron's in the nation but the one in Troy off 5th Ave has been the best to us. Fast friendly and honest and always willing to work with you.
-
June 2021 by candy hover
They are always nice and willing to help if you need it
-
June 2021 by Henry Lyman
100% good sales and service
-
May 2021 by Bob Warden
I only had one problem and that was with the legs on the chaise lounge and the couch I had to put my own screws in all of the legs of the furniture
