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March 2024 by Moe Leve
very kind people :)
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March 2024 by john cena
The troy location sucks! I live on rt 40 and they used to deliver and for some unknown reason they stopped delivering. They lost my business for good! The customer service team sucks too as they never transfer you to the store and by some miserable when they do the store never answers!
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February 2024 by Erika Rush
Ordered at 8:30pm. Delivery estimate was one hour. Ended up driving to the store 10:30 because there was no option to cancel our order.
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February 2024 by Dee Jay
Worst pizza ordering experience in my life. You order and it never arrives. Waited for two hours and drove there. They didn't even start making it. They got an attitude when I questioned the issues. This place is a mess. Dominos in Troy is a joke.
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February 2024 by Lacey Johnson
When I ordered here a few weeks ago it took 2.5 hours to be delivered and driver showed up at wrong location.. if it’s taking everyone close to 3 hours to get their food, this place shouldn’t be in business. I get there can be short staff issues and I’m never one to be rude, but it’s ridiculous to wait 3+ hours for a franchise pizza.
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February 2024 by Ray Casler
I tried to get a pizza here tonight but after 40 minutes of waiting I decided to leave because they hadn't even started it yet. I had even ordered it online before I left the house.
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February 2024 by Himangi Singh
Today I ordered my Pizza at 9:00pm. Didn't get my order for 3hrs and finally it was cancelled at 11:59pm. This is not done. This is not how one runs the business. And these guys purposefully do not pick up their phones when we call them to ask the whereabouts of the order. Worst experience of my life with a food delivery system. I want to sue them. They should stop delivering if they are not capable of doing this. Few days back it happened with my friend as well.
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February 2024 by Shyam Sharma
No one picks up the call.
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February 2024 by MelliMel Gotcha
If I could give 0 stars I would. Waiting for 3 hours for pizza is ridiculous. The excuse is always the lack of drivers.
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February 2024 by Unassumption
For anyone wondering why no one picks up the phone when they’re on hold about you asking for your order, the delivery driver told me today that their system is busted and the customer isn’t able to hear the people talking on the other side so they’re forced to hold the line for an extended period of time and then hang up. Regardless there is other methods of communication available such as using a personal cell phone that could tell the customer well ahead of time if their order could be fulfilled and not having to wait until 12-1am to get a notification on a phone saying the order was canceled. My order at the time of me writing this took 3.5 hours from start to finish and thought it would be cancelled again until I saw that it would be fulfilled through the tracker. Food quality as always is great and the delivery driver is super nice and helpful about information regarding the store. Thank you terry for making my food even through all the backlogs and thanks to the delivery driver for always being nice and fistbumping me close to midnight.
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February 2024 by Jodi Rushia
Food never showed kept on hold over an hour. This place should not be in business.
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February 2024 by Lisa Hollenbeck
Two hours food was never delivered. Called for refund after sitting on Hold for over a 1/2 an hour and was told. Refund can wait and they hung up on daughter. I will be calling the corporate office and the regional manager. Her account better be refunded this evening. Liberty pizza delivered in a half an hour.
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January 2024 by Nadira prashad
I wish I can comment zero stars for this location. The staff that work there are rude and unprofessional. Don't trying calling that number caused they place you on hold and than disconnected.
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January 2024 by Nayaisha Riley
NEVER AGAIN!!!!!!!! I ORDERED AND DIDN'T GET MY ORDER UNTIL HOURS LATER NO ONE LICKS UP THE PHONE IN THE STORE SUCH POOR CUSTOMER SERVICE
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January 2024 by jarrod reed
Don't bother ordering here, you won't get anything delivered which is a shame since they used to be really good.
