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July 2023 by S S.
Been a State Farm customer for over 20 years through various car, rental insurance and in 2017 home insurance. I had one claim on my house in Feb 2019 where I got a huge (sarcasm) amount from State Farm for around $2300. I had 2 claims, also in 2019 that were denied. Denied claims still count against you. Fast forward 4+ years to 2023, they call me 45 days before my home insurance is due to say I am a liability bc of too many claims on my account and dropping me from their home insurance. Claiming on average a homeowner has 1 claim per 17 years. What's the point of insurance if you can't use it? Also, really 4.5 years later? What?When I spoke to John he claimed it was out of his hands and in the hands of the underwriters. He refused to give me information on how to contact them or people further up in State Farm that basically there is nothing I can do. So I found another insurance company for BOTH my car and home, where I'm actually paying slightly less for more coverage. You don't just crap on a loyal customer without repercussions.
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April 2023 by Eric Oswald
I’ve had policies with John/Jessica for 10 years and they’re great to work with. Always friendly, always helpful, easy to reach and fast to respond.
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January 2023 by Bob Arsenault
Great people! Always there to answer my questions, and there for me whenever I've had to file a claim
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October 2022 by Melissa Gordon
Very nice worker's! I'm happy my grandmother got me and my husband into this State Farm in Troy New York.
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May 2022 by Erin Almeida
They are always on top of things. I always get helped when needed. Wouldn't use another company. Very good!
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April 2022 by KARA BUTLER
Not great service when something goes wrong
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June 2021 by Melanie Vermette
Great people
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November 2020 by Lynne Johns
John Loughlin and his team are top notch in every way. I have all of my insurance policies with them for 15+ years. Anytime you call you get friendly, helpful, responsive service. I trust John completely.
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November 2020 by Amy Palladino
For the most part I am happy to have State farm. Lower rates than any other company. Called around and some of the quotes compared to what im paying, is wow! They want way more.
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November 2020 by Peter Enzien
Been with John for years nice personal service
