John Ray & Sons Inc. provides excellent heating oil and HVAC service. Customers describe the staff as welcoming, understanding, pleasant, polite, knowledgeable, professional, and responsive. The company offers great customer service, with specific employees praised for making customers comfortable, answering questions thoroughly, and resolving issues like billing errors. They are known for very responsive service, even in difficult conditions like freezing weather and snowstorms. Their service team is efficient, knowledgeable, and professional, providing great service for installations of furnaces, AC units, and hot water heaters, as well as for emergency repairs. Pricing is competitive and they have been noted as the cheapest when shopping around. The company proactively contacts customers about deliveries and contract renewals, saving them money by locking in prices before increases. Customers highlight a can-do attitude and highly recommend John Ray & Sons for any HVAC or fuel needs, stating they have great faith in the team and will keep using them.
best service ever. called 3 times before not resolved. spoke to Tina O who called back after she figured it out. she is taking steps to remove billing error. she was nothing but professional. Have great faith in her. Give her a raise!
February 2025
Always very pleasant on the phone and always try their best to help and listen, love this company
February 2025
24/7, can it get any better?! And the customer service is amazing.
