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December 2023 by Melissa Kusalonis
Great customer service
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November 2023 by daniel martinez
So am new with KeyBank am not even a month in. I have not gotten my debit card yet I been struggling never going to this location again.
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September 2023 by Manny Santos
Beautiful building, great service
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December 2021 by Victoria Meher
Never any parking even though they have their own lot. I’ve gone, there has been no parking and no customers in the bank, I’ve seen people park in the Kay bank lot and walk to other businesses; one guy was wearing a chefs uniform and went to a restaurant so he wasn’t worried about parking at length. I have mentioned the issue multiple times to employees and have emailed, I was told they don’t watch the lot and email said they’d look into things. This has been going on for 2 years.
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December 2021 by keenelandlex1
My account was hacked this Summer and it couldn’t have been handled any better. Gloria was very pleasant and more importantly she did what needed to be done without a problem.
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November 2021 by Lois Gundrum
I have always received courteous and competent service at this facility. Gloria Permaul is wonderful, as is Jim Boyer.
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May 2021 by Nicole hi
Everyone at this location is very rude . I go out of my way , just so I don't have to deal with the people here . They should get taught how to do their job by the one in lansingburgh, how can the people in lansingburgh be so sweet and then walking into the key Bank in downtown Troy is like walking into the devil's den. I say fire all of them and start over !
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January 2021 by Izzy Minor
Incompetent staff. Came in with my GF because her count was hacked, and we wanted to close the account and reopen a new one. This lady had to call the keybank help line!! Why doesnt the worker know what to do. This worker literally had no idea what she was doing. Never been to a bank where the employee knew less than the customer. SMH
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December 2020 by Abolaji Adesoji
The manager was really helpful in notarizing my document. Cheers.
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July 2020 by Chachita Soto
I was just there today and the ATM took my card but never gave me my money that I put to take out then put my own card took my money as well and never despite my money went inside the bank and they gave me a number that did not work and went back inside they gave me 2 other numbers so I do not under stand why they couldn’t give me my money that from my own card I have been a customer from key for 5 years now they just lost one I won’t waste my time fighting for money that is mine and refuse to go to the medchine and see if the money was there unexceptable !!!!
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March 2020 by MsInterpreted Design
I went in with government issued documents and they spelled my name incorrect and then tried to lie when I addressed the issue saying that that is what my DMV NY issued drivers license says; when they in fact take copies of the information provided to file for evidence. Adding the fact in my account all my personal information was incorrect as well. They also issued me a brand new debit card with a chip that does not work so when I go to stores to purchase items, I hold lines up looking like I have zero money because the chip keeps failing to get to the swiping option. The manager/ supervisor does not care what an inconvenience this is nor has any of these issues been rectified at all. Again, on top of being escalated with the main customer service contact center. This is the first time in my life I have ever encountered such a crazy issue with any banks branch.
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January 2020 by Carly Davis
The hours are ridiculous. To be open from only 9 am to 4 pm on weekdays and then closed on the weekends? Not convenient at all. There are people who get out of work after 6 pm. At least open up at 8.
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June 2019 by Aaron Saia
Very rude when just trying to get a direct deposit form. Gave me a hard time about getting two copies and made me overall uncomfortable.
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January 2018 by Connor Anderson
The last straw with this banking institution, was when my tax return check got put on hold for some 2 weeks because apparently their computer system flagged my account as "too many withdrawals", when i had literally never withdrew money more than 1 time per month from an ATM. Even when i called, it took 2 transfers to get someone that could help me, and even the attendant on the phone agreed that shouldnt have happened. Mistakes with my money are not tolerated, and can be sure this bank lost my business, and will always make the same recommendation to anyone who asks.
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December 2017 by Ace Ahad
Great bank i love it