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January 2023 by Mister M.
I ordered a four-drawer file cabinet from OfficeDepot. I received a call from New Penn telling me that it would be delivered tomorrow. I told them that I live in an apartment building with 200 apartments. They would have to bring the file cabinet to my apartment door. The very rude New Penn rep said that there would be a charge for that. I told her that OfficeDepot gave me free shipping. She said that does not include delivery to the door. They were just going to dump a 4 drawer file cabinet outside an apartment building! I told her that I am 68 years old and could not handle bringing the cabinet to my apartment door. I told her that there were signs in the vestibule stating that deliveries cannot be left there and they must be brought to apartment doors. She said the drivers would come after me for the extra charge. I told her not to deliver the book case and that I was calling OfficeDepot to cancel the order (which turned out to be another nightmare). When I told the rude New Penn rep that I would buy from Staples instead, she said "don't bother, we deliver for them too." And then she hung up. One of the most rude customer service encounters I have ever had. Needless to say, I won't order large items from OfficeDepot or Staples ever again. I will order from Amazon. When you contract with people who don't care about customer service, that is how you lose business.
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February 2022 by Jim O'Reilly
I ordered a wooden cabinet from big box store online. New Penn tells me my delivery would be between 9-12pm. Didn’t arrive until 2 pm. The company policy is that they “don’t drive on driveways and this is curbside delivery only”. Yes, they were going to leave a wooden cabinet in 6 inches of slush and snow on my curb! I called the office and the manager rudely told me, “curbside delivery only, my guys don’t drive on driveways”. New penn wants to place a wooden cabinet in snow at the end of my driveway? AWFUL COMPANY!
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October 2021 by Goat Baby
1st time there it was nice
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September 2021 by Sam Lees
This is R+L Carriers now been that way for about a year and a half not sure why Google hasn't updated it
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July 2021 by Alfred Hager
It is no longer new penn terminal r+l carriers is there now.
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March 2021 by Serena B
It's now R+l carriers google should update
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January 2021 by Mike Quartararo
these guys suck..lie about delivery dates and transfer you into oblivion...has happened numerous times..dont expect any service with them
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December 2020 by GTB
I told them that if their business success was perdi8cated on the customer taking delivery, they would be out of business. They routinely do not show up for scheduled deliveries, they don't call and they are disrespectful when it comes to their customers. I would not choose them if the decision was up to me. You have been warned!!!
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December 2020 by Brian Antoine
1st time there it was nice
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August 2020 by Eric Devlin
If you are looking at the troy location for New Penn at 10 industrial parkway troy ny. It is no longer located there. the is the new location for R&L Carriers
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July 2020 by Scott Custance
Was terrible, wouldn't use again !!!!!
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July 2019 by jahdiel milette
Overall a quick experience to pick up my moped after finding out who I was shipping from
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April 2019 by Justin Golub
Worst experience having items delivered. I get two nasty messages that its on a truck to be delivered to me. When i call back i am told that its too late its off the truck and cannot go back out until the next day.
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April 2019 by Lunn Resource Center
New Penn has to be one of the most unreliable shipping organizations I've ever worked with. After promising delivery on a certain day and it not arriving, I have to call into the office myself, only to hear that their driver "timed-out" for the day and that I'll have to wait until tomorrow. Never mind that I rearranged my entire day to be available to receive the package.
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August 2018 by Wasted M.
Called me on Friday morning to inform me the truck would be at my location between 12pm and 5pm.... told woman I would have someone here for the driver... DRIVER NEVER SHOWED UP...wasted a day waiting that quite frankly was a waste of money and time.... called to check at 4:30pm at which time they claim they never called me (how did I get their number?..) anyway I was told a truck would in fact be delivering my shipment the following Wednesday.... Here it is Wednesday ...called to check on delivery at about 2pm..lady claimed driver making a delivery in Johnstown and then he is heading directly to you...called back at 4:30pm...man said truck would be here between 5pm and 5:30pm.... well it's 5:32pm...no truck and now that's TWO DAYS WASTED.... who the F do these people think is paying for people to stand around waiting for promises never kept???? Screw this company use someone else.